URGENT HIRING | Customer Service Representative - BGC, Taguig

Ascendion; Taguig; Hybrid; PHP 260,000 - 380,000; Full time

Job summary

Ascendion Philippines seeks a Customer Service Representative to be the first point of contact for internal employees, supporting HR, Procurement, and Payroll inquiries. The role involves handling inquiries through phone, chat, and web, ensuring accurate information and timely resolution.

You will document cases, escalate complex issues to the appropriate teams, guide staff to self-service resources, and uphold confidentiality and professionalism.

Qualifications

• Bachelor’s degree in any field.
• Minimum of 2 years of customer service experience, preferably in a BPO or shared services environment.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving skills.
• Strong attention to detail and case documentation skills.
• Comfortable handling confidential employee information.
• Willing to work on a shifting schedule.
• Willing to work on a hybrid setup in BGC, Taguig.

Responsibilities

• Serve as the first-line contact for internal employees seeking assistance.
• Handle inquiries related to HR, Procurement, and Payroll through phone, chat, web, and other digital channels.
• Understand and investigate employee concerns and provide appropriate assistance or resolution.
• Accurately document cases and customer interactions in the system.
• Escalate complex concerns to the appropriate support teams when necessary.
• Guide employees toward available self-service resources and solutions.
• Meet established service quality, productivity, and performance targets.
• Maintain confidentiality and professionalism when handling sensitive employee information.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Confidentiality

Education

Bachelor’s degree in any field

Job description

Job Overview

We are looking for a Customer Service Representative to serve as the first point of contact for internal employees, providing support for inquiries and concerns related to HR, Procurement, and Payroll.

The role involves handling inquiries through multiple channels, understanding employee concerns, providing accurate information and assistance, documenting cases, and escalating complex issues to the appropriate teams when needed.

Qualifications

• Bachelor’s degree in any field.

• Minimum of 2 years of customer service experience, preferably in a BPO or shared services environment.

• Strong verbal and written communication skills.

• Excellent customer service and problem-solving skills.

• Strong attention to detail and case documentation skills.

• Comfortable handling confidential employee information.

• Willing to work on a shifting schedule.

• Willing to work on a hybrid setup in BGC, Taguig.

Key Responsibilities

• Serve as the first-line contact for internal employees seeking assistance.

• Handle inquiries related to HR, Procurement, and Payroll through phone, chat, web, and other digital channels.

• Understand and investigate employee concerns and provide appropriate assistance or resolution.

• Accurately document cases and customer interactions in the system.

• Escalate complex concerns to the appropriate support teams when necessary.

• Guide employees toward available self-service resources and solutions.

• Meet established service quality, productivity, and performance targets.

• Maintain confidentiality and professionalism when handling sensitive employee information.