Shift Duty Officer: Airport Operations & Disruption Lead

SalamAir company; Dhofar; Presencial; OMR 10.000 - 15.000; Jornada completa

Descripción de la vacante

SalamAir is seeking a Duty Officer in Salalah to oversee day-to-day airport operations on shift, ensuring smooth, safe and efficient flight handling. You will coordinate with IOCC, planning and flight operations, manage disruptions and lead resource deployment while ensuring adherence to safety and service standards.

The role requires knowledge of ground services, strong leadership and the ability to communicate effectively with authorities, service providers and internal departments.

Formación

• The Duty Officer should have sound knowledge of Ground Services functions and airport operations.
• Diploma/Graduate in any discipline from any recognized University or minimum 5 years aviation experience with at least 2 years in a supervisory role.
• Well versed with airport operations, disruption handling and stakeholder coordination.
• Strong leadership, decision-making, communication and interpersonal skills. SMS knowledge is essential; World tracer and Load sheet qualifications are an added advantage.

Responsabilidades

• Monitor and control all operational activities during the shift including check-in, boarding, arrivals, ramp coordination, safety and security.
• Supervise and support Airport Services Supervisors, agents and Ground Handling Agents to ensure efficient passenger processing and on-time performance.
• Act as the primary point of contact for operational matters during the shift and represent SalamAir with airport authorities, service providers and internal departments in absence of the Airport Service Manager.
• Coordinate with IOCC, Network Planning, Revenue Management and Flight Operations for effective handling of disruptions, delays and service recovery.
• Ensure timely implementation of recovery plans during disruptions and keep all stakeholders informed.
• Conduct shift briefings and debriefings to communicate operational priorities, safety requirements and service expectations.
• Monitor resource deployment including manpower, equipment and facilities to ensure optimal utilization and operational efficiency.
• Ensure compliance with SalamAir policies, Ground Operations Manual, safety standards and regulatory requirements at all times.
• Ensure all manuals, circulars and advisories are communicated and available to relevant personnel.
• Oversee passenger handling activities including special services, baggage handling, boarding, ramp and load control processes to ensure service quality standards are met.
• Monitor and control passenger flow, queue management and coordination with airport stakeholders including immigration, security and terminal operations.
• Ensure all incidents, accidents, operational irregularities and safety hazards are reported through Centrik systems and assist in investigations as required.
• Maintain continuous liaison with all stakeholders to ensure smooth coordination of turnaround activities and adherence to schedules.
• Ensure proper grooming standards, discipline and professional conduct of all staff during the shift.
• Promote SalamAir image and maintain high standards of customer service at all times.
• Monitor performance of Ground Handling Agents and service providers against SGHA and SLAs.

Conocimientos

Ground Services knowledge

Airport operations

Leadership

Communication

Interpersonal skills

SMS knowledge

World tracer

Load sheet qualifications

Educación

Diploma/Graduate in any discipline

Descripción del empleo

SalamAir is seeking a Duty Officer in Salalah to oversee day-to-day airport operations on shift, ensuring smooth, safe and efficient flight handling. You will coordinate with IOCC, planning and flight operations, manage disruptions and lead resource deployment while ensuring adherence to safety and service standards.

The role requires knowledge of ground services, strong leadership and the ability to communicate effectively with authorities, service providers and internal departments.