Airport Operations & Passenger Services Lead

Zohorecruit; Dhofar; On-site; OMR 8,000 - 12,000; Full time

Job summary

Zohorecruit is seeking an Airport Services Supervisor in Salalah to oversee airport services agents and a Ground Handler, ensuring high-quality service to Salamair passengers across check-in, boarding, and baggage handling.

You will lead front-line staff, allocate duties on shifts, and ensure compliance with safety and company standards while coordinating with OCC, immigration, and terminal management. A Diploma or 3+ years in Ground Services is required.

Qualifications

• Diploma/Graduate in any discipline from a recognized university, or 3+ years' experience in Ground Services.
• Established team player with good written and verbal communication and basic computer knowledge.

Responsibilities

• Organize allocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis.
• Set up check-in area with desks, manpower and resources; monitor OV and GHA.
• Monitor passenger flow and queue times; adjust desk allocation; liaise with immigration and terminal management.
• Enforce flight opening/closure times, baggage policies, and documentation requirements.
• Provide assistance and information to passengers and stakeholders as needed.
• Coordinate with OCC and GHA to start and close boarding.
• Assist passengers through security, immigration, and transfers; assist with baggage and connections.
• Ensure safe embarkation/disembarkation and monitor turnaround and baggage handling.
• Assist arrivals and baggage reclaim; support delays or disruption.
• Mentor junior staff and lead by example.

Education

Diploma/Graduate in any discipline

Minimum 3 years' experience in Ground Services

Job description

Zohorecruit is seeking an Airport Services Supervisor in Salalah to oversee airport services agents and a Ground Handler, ensuring high-quality service to Salamair passengers across check-in, boarding, and baggage handling.

You will lead front-line staff, allocate duties on shifts, and ensure compliance with safety and company standards while coordinating with OCC, immigration, and terminal management. A Diploma or 3+ years in Ground Services is required.