Duty Officer - SLL

Salam Air; Muscat; On-site; OMR 15,000 - 23,000; Full time

Job summary

SalamAir is seeking a Duty Officer to oversee shift-based airport operations, ensuring safe and efficient flight handling in line with procedures and regulatory requirements. You will coordinate disruptions, lead staff, and liaise with authorities to maintain service standards.

The role requires a Diploma or higher and at least 5 years in aviation, including 2 years in supervision of Ground Services and Operations. Strong leadership, communication, and SMS knowledge are essential.

Qualifications

• The candidate should have a Diploma or higher in any discipline from a recognized university.
• Minimum 5 years in aviation, with at least 2 years in a supervisory role in Ground Services and Operations.
• Knowledge of airport disruption handling, stakeholder coordination, and SMS program is essential.

Responsibilities

• Oversee day-to-day airport operations on shift to ensure safe, smooth flight handling.
• Coordinate with IOCC, planning, revenue management, and flight operations for disruption handling.
• Lead and brief/debrief staff; monitor manpower, equipment, and facilities for efficiency.
• Ensure compliance with policies, safety standards, and regulatory requirements at all times.
• Act as primary contact for operational matters during shifts and represent SalamAir with authorities.
• Maintain service quality, monitor baggage and passenger handling, and manage turnaround activities.

Skills

Leadership

Decision-making

Communication

Interpersonal skills

SMS knowledge

Education

Diploma/Graduate in any discipline

Job description

Role Objective

The Duty Officer is responsible for overseeing and controlling day-to-day airport operations on shift basis to ensure smooth safe and efficient flight handling in accordance with Salamair procedures regulatory requirements and service standards The role acts as a focal point for operational coordination disruption handling and real-time decision making at the station

Duties and Responsibilities

• Monitor and control all operational activities during the shift including check-in boarding arrivals ramp coordination safety and security in accordance with laid down procedures
• Supervise and support Airport Services Supervisors agents and Ground Handling Agents to ensure efficient passenger processing and on-time performance
• Act as the primary point of contact for operational matters during the shift and in absence of Airport Service Manager represent SalamAir with airport authorities service providers and internal departments
• Coordinate with IOCC Network Planning Revenue Management and Flight Operations for effective handling of disruptions delays and service recovery
• Ensure timely implementation of recovery plans during disruptions and keep all stakeholders informed
• Conduct shift briefings and debriefings to communicate operational priorities safety requirements and service expectations
• Monitor resource deployment including manpower equipment and facilities to ensure optimal utilization and operational efficiency
• Ensure compliance with SalamAir policies Ground Operations Manual safety standards and regulatory requirements at all times
• Ensure all manuals circulars and advisories are communicated and available to relevant personnel
• Oversee passenger handling activities including special services baggage handling boarding ramp and load control processes to ensure service quality standards are met
• Monitor and control passenger flow queue management and coordination with airport stakeholders including immigration security and terminal operations
• Ensure all incidents accidents operational irregularities and safety hazards are reported through Centrik systems and assist in investigations as required
• Maintain continuous liaison with all stakeholders to ensure smooth coordination of turnaround activities and adherence to schedules
• Ensure proper grooming standards discipline and professional conduct of all staff during the shift
• Promote SalamAir image and maintain high standards of customer service at all times
• Monitor performance of Ground Handling Agents and service providers against agreed SGHA SLAs and ensure compliance
• Ensure adherence to baggage handling procedures and oversee resolution of baggage irregularities
• Validate operational reports including flight handling delays disruptions SSA SEC and ensure timely submission to SalamAir HQ
• Identify operational risks unsafe practices or conditions and ensure corrective and preventive actions are taken in line with SMS requirements
• Control operational costs during the shift and ensure efficient utilization of resources in line with company objectives
• Ensure compliance with safety and security standards in accordance with AOSP Chapter 3 4 and 14 13
• Perform any other duties as assigned by the line manager

Requirements

The Duty Officer should have sound knowledge of Ground Services functions and airport operations with the ability to manage real-time operational scenarios and disruptions. A Diploma/Graduate in any discipline from any recognized University or minimum 05 years experience in Aviation of which at least 02 years must be in a supervisory role in Ground Services functions and Operations. Should be well versed with airport operations, disruption handling and stakeholder coordination. Should possess strong leadership, decision-making, communication and interpersonal skills. Knowledge of SMS program is essential. World tracer and Load sheet qualifications will be an added advantage.