Airport Services Supervisor - SLL

Zohorecruit; Muscat; On-site; OMR 15,000 - 21,000; Full time

Job summary

SalamAir is seeking an Airport Services Supervisor in Salalah, Oman. The role oversees Airport Services agents and Ground Handler activities to ensure high-quality service for SalamAir passengers in check-in, boarding, special services, ramp operations and baggage handling.

You will ensure compliance with company and safety standards, provide leadership and coaching to frontline staff, and coordinate with OCC, immigration and terminal management to maintain smooth operations.

Qualifications

• Good knowledge of aviation-related Ground Services functions and Operations.
• Diploma/Graduate or 3+ years' experience in Ground Services.
• Strong communication and team-building skills.

Responsibilities

• Organize allocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis and brief on a shift-by-shift basis.
• Set up check-in area, allocate desks, manpower and resources; monitor OV and GHA.
• Monitor passenger flow and queue times; liaise with immigration, Security and terminal management.
• Enforce flight opening/closure times, baggage policies, checks and documentation.
• Provide assistance and information to passengers and stakeholders as necessary.
• Coordinate with OCC and GHA; organize staff for boarding process start and end.
• Assist passenger progress through security, immigration and transfer areas; assist with baggage and connections.
• Ensure safe embarkation/disembarkation and monitor turnaround and baggage handling per safety guidelines.
• Assist passenger arrivals and baggage reclaim; support during delays or disruptions.
• Liaise with stakeholders and assist passengers as needed.
• Monitor, investigate and report irregularities; identify and implement solutions.
• Coach and mentor junior staff; lead by example.

Skills

Aviation Ground Services knowledge

Education

Diploma/Graduate in any discipline

Job description

Salalah, Sultanate of Oman | Posted on 10/06/2026

TheAirport Services Supervisor oversees and coordinates the activities of AirportServices agents and appointed Ground Handler to ensure consistent delivery ofhigh-quality service to Salamair passengers in respect of check-in, boarding,special services, ramp operations and baggage services. Ensuring the consistentapplication of the company’s commercial and safety standards and procedures,the ASVR provides support, leadership and coaching to the front-line staffengaged in ensuring the smooth and efficient processing of all passengers.

Duties andResponsibilities:

• Organizeallocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on arotating basis and provide briefings on a shift by shift basis;
  
• Setup check-in area and ensure correct allocation of desks, manpower and otherresources, monitoring activities of OV and Ground Handling Agents (GHA);
  
• Monitorpassenger flow and queue times providing assistance and adjusting deskallocation as required, including liaison with immigration, Security andauthority’s terminal management;
  
• Ensureproper enforcement of flight opening/closure times, baggage policies, CreditChecks and documentation requirements;
  
• Provideassistance and information to passengers and stakeholders as necessary;
  
• Liaisewith OCC and GHA and organize staff to ensure timely commencement and close outof boarding process;
  
• Assistpassenger progress through security, immigration and transfer areas and assistwith baggage and flight connections;
  
• Ensuresafe passenger embarkation and disembarkation processes and monitor turn-roundhandling and baggage handling activities within company/regulatory safety andsecurity guidelines;
  
• Assistpassenger arrivals and baggage reclaim process and offer any assistance asnecessary;
  
• Liaisewith all stakeholders and assist passengers in case of delays or disruption;
  
• Monitor,investigate and report any irregularities and identify & implementsolutions;
  
• Coachand mentor junior staff appropriately – leading by example.
  
• Responsiblefor identifying safety risks to support safety objectives and maintainingsecurity standards in accordance with the guidelines outlined in currentversion of AOSP Chapter 3.4 and 14.13.
  
• Anyother duties that may be assigned by the line manager.
  

Requirements

• The AirportServices Supervisor should have the good knowledge of aviation related ofGround Services functions and Operations.
  
• EducationalQualifications & Experience –A Diploma/Graduatein any discipline from any recognized University or minimum 03 years’experience in Ground Services related functions.
  
• Established team player andteam builder with proficiency in written, verbal communication skill with basiccomputer knowledge.