Airport Services Lead - Passenger Experience & Safety

Zohorecruit; Muscat; Presencial; OMR 15 000 - 21 000; Tempo integral

Resumo da oferta

SalamAir is seeking an Airport Services Supervisor in Salalah, Oman. The role oversees Airport Services agents and Ground Handler activities to ensure high-quality service for SalamAir passengers in check-in, boarding, special services, ramp operations and baggage handling.

You will ensure compliance with company and safety standards, provide leadership and coaching to frontline staff, and coordinate with OCC, immigration and terminal management to maintain smooth operations.

Qualificações

• Good knowledge of aviation-related Ground Services functions and Operations.
• Diploma/Graduate or 3+ years' experience in Ground Services.
• Strong communication and team-building skills.

Responsabilidades

• Organize allocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis and brief on a shift-by-shift basis.
• Set up check-in area, allocate desks, manpower and resources; monitor OV and GHA.
• Monitor passenger flow and queue times; liaise with immigration, Security and terminal management.
• Enforce flight opening/closure times, baggage policies, checks and documentation.
• Provide assistance and information to passengers and stakeholders as necessary.
• Coordinate with OCC and GHA; organize staff for boarding process start and end.
• Assist passenger progress through security, immigration and transfer areas; assist with baggage and connections.
• Ensure safe embarkation/disembarkation and monitor turnaround and baggage handling per safety guidelines.
• Assist passenger arrivals and baggage reclaim; support during delays or disruptions.
• Liaise with stakeholders and assist passengers as needed.
• Monitor, investigate and report irregularities; identify and implement solutions.
• Coach and mentor junior staff; lead by example.

Conhecimentos

Aviation Ground Services knowledge

Formação académica

Diploma/Graduate in any discipline

Descrição da oferta de emprego

SalamAir is seeking an Airport Services Supervisor in Salalah, Oman. The role oversees Airport Services agents and Ground Handler activities to ensure high-quality service for SalamAir passengers in check-in, boarding, special services, ramp operations and baggage handling.

You will ensure compliance with company and safety standards, provide leadership and coaching to frontline staff, and coordinate with OCC, immigration and terminal management to maintain smooth operations.