Duty Officer - SLL

Zohorecruit; Dhofar; On-site; OMR 10,000 - 15,000; Full time

Job summary

SalamAir is seeking a Duty Officer in Salalah to oversee day-to-day airport operations on shift, ensuring smooth, safe and efficient flight handling. You will coordinate with IOCC, planning and flight operations, manage disruptions and lead resource deployment while ensuring adherence to safety and service standards.

The role requires knowledge of ground services, strong leadership and the ability to communicate effectively with authorities, service providers and internal departments.

Qualifications

• The Duty Officer should have sound knowledge of Ground Services functions and airport operations.
• Diploma/Graduate in any discipline from any recognized University or minimum 5 years aviation experience with at least 2 years in a supervisory role.
• Well versed with airport operations, disruption handling and stakeholder coordination.
• Strong leadership, decision-making, communication and interpersonal skills. SMS knowledge is essential; World tracer and Load sheet qualifications are an added advantage.

Responsibilities

• Monitor and control all operational activities during the shift including check-in, boarding, arrivals, ramp coordination, safety and security.
• Supervise and support Airport Services Supervisors, agents and Ground Handling Agents to ensure efficient passenger processing and on-time performance.
• Act as the primary point of contact for operational matters during the shift and represent SalamAir with airport authorities, service providers and internal departments in absence of the Airport Service Manager.
• Coordinate with IOCC, Network Planning, Revenue Management and Flight Operations for effective handling of disruptions, delays and service recovery.
• Ensure timely implementation of recovery plans during disruptions and keep all stakeholders informed.
• Conduct shift briefings and debriefings to communicate operational priorities, safety requirements and service expectations.
• Monitor resource deployment including manpower, equipment and facilities to ensure optimal utilization and operational efficiency.
• Ensure compliance with SalamAir policies, Ground Operations Manual, safety standards and regulatory requirements at all times.
• Ensure all manuals, circulars and advisories are communicated and available to relevant personnel.
• Oversee passenger handling activities including special services, baggage handling, boarding, ramp and load control processes to ensure service quality standards are met.
• Monitor and control passenger flow, queue management and coordination with airport stakeholders including immigration, security and terminal operations.
• Ensure all incidents, accidents, operational irregularities and safety hazards are reported through Centrik systems and assist in investigations as required.
• Maintain continuous liaison with all stakeholders to ensure smooth coordination of turnaround activities and adherence to schedules.
• Ensure proper grooming standards, discipline and professional conduct of all staff during the shift.
• Promote SalamAir image and maintain high standards of customer service at all times.
• Monitor performance of Ground Handling Agents and service providers against SGHA and SLAs.

Skills

Ground Services knowledge

Airport operations

Leadership

Communication

Interpersonal skills

SMS knowledge

World tracer

Load sheet qualifications

Education

Diploma/Graduate in any discipline

Job description

Salalah, Sultanate of Oman | Posted on 10/06/2026

The Duty Officer is responsible for overseeing andcontrolling day-to-day airport operations on shift basis to ensure smooth, safeand efficient flight handling in accordance with Salamair procedures,regulatory requirements and service standards. The role acts as a focal pointfor operational coordination, disruption handling and real-time decision makingat the station.

Duties andResponsibilities:

• Monitor and control all operational activitiesduring the shift including check-in, boarding, arrivals, ramp coordination,safety and security in accordance with laid down procedures;
  
• Supervise and support Airport ServicesSupervisors, agents and Ground Handling Agents to ensure efficient passengerprocessing and on-time performance;
  
• Act as the primary point of contact foroperational matters during the shift andin absence of Airport Service Manager represent SalamAir with airportauthorities, service providers and internal departments;
  
• Coordinate with IOCC, Network Planning,Revenue Management and Flight Operations for effective handling of disruptions,delays and service recovery;
  
• Ensure timely implementation of recovery plansduring disruptions and keep all stakeholders informed;
  
• Conduct shift briefings and debriefings tocommunicate operational priorities, safety requirements and serviceexpectations;
  
• Monitor resource deployment includingmanpower, equipment and facilities to ensure optimal utilization andoperational efficiency;
  
• Ensure compliance with SalamAir policies,Ground Operations Manual, safety standards and regulatory requirements at alltimes;
  
• Ensure all manuals, circulars and advisoriesare communicated and available to relevant personnel;
  
• Oversee passenger handling activitiesincluding special services, baggage handling, boarding, ramp and load controlprocesses to ensure service quality standards are met;
  
• Monitor and control passenger flow, queuemanagement and coordination with airport stakeholders including immigration,security and terminal operations;
  
• Ensure all incidents, accidents, operationalirregularities and safety hazards are reported through Centrik systems andassist in investigations as required;
  
• Maintain continuous liaison with allstakeholders to ensure smooth coordination of turnaround activities andadherence to schedules;
  
• Ensure proper grooming standards, disciplineand professional conduct of all staff during the shift;
  
• Promote SalamAir image and maintain highstandards of customer service at all times;
  
• Monitor performance of Ground Handling Agentsand service providers against agreed SGHA, SLAs and ensure compliance;
  
• Ensure adherence to baggage handlingprocedures and oversee resolution of baggage irregularities;
  
• Validate operational reports including flighthandling, delays, disruptions, SSA, SEC and ensure timely submission toSalamAir HQ;
  
• Identify operational risks, unsafe practicesor conditions and ensure corrective and preventive actions are taken in linewith SMS requirements;
  
• Control operational costs during the shift andensure efficient utilization of resources in line with company objectives;
  
• Ensure compliance with safety and securitystandards in accordance with AOSP Chapter 3.4and 14.13 ;
  
• Perform any other duties as assigned by theline manager.
  

Requirements

• TheDuty Officer should have sound knowledge of Ground Services functions andairport operations with the ability to manage real-time operational scenariosand disruptions.
  
• A Diploma/Graduate inany discipline from any recognized University or minimum 05 years experience inAviation of which at least 02 years must be in a supervisory role in GroundServices functions and Operations.
  
• Should be well versed with airportoperations, disruption handling and stakeholder coordination.
  
• Should possessstrong leadership, decision-making, communication and interpersonal skills.Knowledge of SMS program is essential. World tracer and Load sheetqualifications will be an added advantage.