Duty Officer - SLL

SalamAir company; Muscat; On-site; OMR 8,900 - 13,000; Full time

Job summary

SalamAir is seeking a Duty Officer to oversee day-to-day airport operations during shifts at Salalah. You will coordinate check-in, boarding, arrivals, ramp activities and ensure safe, efficient flight handling in line with SalamAir procedures.

The role requires leadership, quick decision-making, and strong communication with airport authorities, service providers, and internal teams to manage disruptions and maintain service quality.

Qualifications

• Diploma or degree from a recognized university.
• Minimum 5 years aviation experience with at least 2 years in a supervisory Ground Services/Operations role.
• Knowledge of airport operations, disruption handling and stakeholder coordination.

Responsibilities

• Monitor and control shift operations including check-in, boarding, arrivals, and ramp coordination.
• Supervise Airport Services Supervisors, agents and Ground Handling Agents to ensure on-time performance.
• Act as primary contact for operational matters during the shift and represent SalamAir with authorities and service providers.
• Coordinate with IOCC, Network Planning and Flight Operations for disruptions and service recovery.
• Ensure timely implementation of recovery plans and brief stakeholders on priorities and safety requirements.
• Conduct shift briefings and debriefings to communicate priorities and service expectations.
• Monitor resources to ensure optimal utilization and efficiency while adhering to safety standards.
• Ensure all manuals and advisories are communicated to relevant staff.

Skills

Leadership

Decision making

Communication

Interpersonal skills

SMS knowledge

WorldTracer

Load sheet

Education

Diploma or degree in any discipline

Tools

WorldTracer

Load sheet

Job description

Salalah, Sultanate of Oman | Posted on 10/06/2026

The Duty Officer is responsible for overseeing andcontrolling day-to-day airport operations on shift basis to ensure smooth, safeand efficient flight handling in accordance with Salamair procedures,regulatory requirements and service standards. The role acts as a focal pointfor operational coordination, disruption handling and real-time decision makingat the station.

Duties andResponsibilities:

• Monitor and control all operational activitiesduring the shift including check-in, boarding, arrivals, ramp coordination,safety and security in accordance with laid down procedures;
  
• Supervise and support Airport ServicesSupervisors, agents and Ground Handling Agents to ensure efficient passengerprocessing and on-time performance;
  
• Act as the primary point of contact foroperational matters during the shift andin absence of Airport Service Manager represent SalamAir with airportauthorities, service providers and internal departments;
  
• Coordinate with IOCC, Network Planning,Revenue Management and Flight Operations for effective handling of disruptions,delays and service recovery;
  
• Ensure timely implementation of recovery plansduring disruptions and keep all stakeholders informed;
  
• Conduct shift briefings and debriefings tocommunicate operational priorities, safety requirements and serviceexpectations;
  
• Monitor resource deployment includingmanpower, equipment and facilities to ensure optimal utilization andoperational efficiency;
  
• Ensure compliance with SalamAir policies,Ground Operations Manual, safety standards and regulatory requirements at alltimes;
  
• Ensure all manuals, circulars and advisoriesare communicated and available to relevant personnel;
  
• Oversee passenger handling activitiesincluding special services, baggage handling, boarding, ramp and load controlprocesses to ensure service quality standards are met;
  
• Monitor and control passenger flow, queuemanagement and coordination with airport stakeholders including immigration,security and terminal operations;
  
• Ensure all incidents, accidents, operationalirregularities and safety hazards are reported through Centrik systems andassist in investigations as required;
  
• Maintain continuous liaison with allstakeholders to ensure smooth coordination of turnaround activities andadherence to schedules;
  
• Ensure proper grooming standards, disciplineand professional conduct of all staff during the shift;
  
• Promote SalamAir image and maintain highstandards of customer service at all times;
  
• Monitor performance of Ground Handling Agentsand service providers against agreed SGHA, SLAs and ensure compliance;
  
• Ensure adherence to baggage handlingprocedures and oversee resolution of baggage irregularities;
  
• Validate operational reports including flighthandling, delays, disruptions, SSA, SEC and ensure timely submission toSalamAir HQ;
  
• Identify operational risks, unsafe practicesor conditions and ensure corrective and preventive actions are taken in linewith SMS requirements;
  
• Control operational costs during the shift andensure efficient utilization of resources in line with company objectives;
  
• Ensure compliance with safety and securitystandards in accordance with AOSP Chapter 3.4and 14.13 ;
  
• Perform any other duties as assigned by theline manager.
  

Requirements

• TheDuty Officer should have sound knowledge of Ground Services functions andairport operations with the ability to manage real-time operational scenariosand disruptions.
  
• A Diploma/Graduate inany discipline from any recognized University or minimum 05 years experience inAviation of which at least 02 years must be in a supervisory role in GroundServices functions and Operations.
  
• Should be well versed with airportoperations, disruption handling and stakeholder coordination.
  
• Should possessstrong leadership, decision-making, communication and interpersonal skills.Knowledge of SMS program is essential. World tracer and Load sheetqualifications will be an added advantage.