Senior Account Manager - Oman

Zak Solutions for Computer Systems; Muscat; On-site; OMR 18,000 - 36,000; Full time

Job summary

Zak Solutions for Computer Systems in Oman is seeking a Senior Account Manager to own the sales cycle from proposal through delivery and payment. The ideal candidate will excel at building lasting customer relationships and driving market penetration strategies aligned with business objectives.

You will lead negotiations, manage key accounts, and coordinate with vendors to ensure timely delivery and profitability. Strong English, communication, and reporting skills are essential.

Qualifications

• 9+ years of experience in business development or sales in the IT industry.
• Excellent proficiency in English, both written and spoken.
• Strong communication, presentation, and report-writing skills.
• Must be based inside Oman.

Responsibilities

• Manage entire sales cycle from proposal to delivery and payment.
• Build and maintain strong customer and vendor relationships.
• Negotiate terms and finalize contracts to ensure supply and profitability.
• Define and implement strategies to maximize profitability and objectives.
• Grow the sales pipeline to meet targets.
• Conduct client visits to negotiate agreements and close sales.
• Provide detailed reports on customer needs, market trends, and opportunities.
• Ensure order fulfillment and payment in line with company policies.

Skills

Account management

Vendor liaison

Negotiation

Sales strategy

Team leadership

Customer service

Communication

Education

BA/BS degree in IT or related field

Job description

Job Description:

We are seeking an experienced Senior Account Manager to take full responsibility for the sales cycle, from proposal to delivery and payment. The ideal candidate will excel at building and nurturing customer relationships, resolving issues, and driving market penetration strategies that meet both short-term and long-term business objectives.

Key Responsibilities:

• Manage the entire sales cycle, including proposal development, delivery, and payment follow-up.
• Build and maintain strong relationships with customers, resolving problems and complaints to develop customer loyalty.
• Negotiate terms and finalize contracts, ensuring the best terms and certainty of supply.
• Define and implement strategies to achieve maximum profitability and business objectives.
• Establish new leads and grow the sales pipeline to meet short- and long-term targets for increased market penetration.
• Contact clients via phone and in-person visits to negotiate agreements and close sales.
• Acquire new customers through effective coverage.
• Monitor and ensure order fulfillment and payment in accordance with company policies.
• Provide detailed reports on customer needs, market trends, competitive activity, and opportunities for new products and services.
• Achieve sales targets set by both the company and key vendors.
• Provide sales activity plans and accurate monthly sales forecasts.
• Direct sales efforts to key accounts and ensure exceptional customer service.
• Facilitate and resolve any delivery issues encountered during the sales process.

Skills and Competencies:

• Strong ability to enhance communication between customers, vendors, and the company.
• Skilled in aligning vendor and company objectives to achieve common goals.
• Excellent conflict resolution and active listening skills to navigate complex customer and team situations.
• Ability to manage meetings effectively, fostering collaboration and productivity across teams.
• Proven capability in collecting and using feedback to improve team performance and productivity.
• Shift focus from individual success to achieving team and company-wide objectives.
• Ability to manage high-stakes negotiations and deliver excellent customer service.

Requirements:

• BA/BS degree preferred, ideally in IT or a related field.
• 9+ years of experience in business development or sales in the IT industry.
• Excellent proficiency in English, both written and spoken.
• Strong communication, presentation, and report-writing skills.
• Proven ability to meet sales targets and manage customer relationships.
• From inside Oman.