Account Manager - Oman

talabat; Oman; On-site; OMR 15,000 - 20,000; Full time

Job summary

talabat is seeking an experienced Account Manager to join their Oman team and drive business growth. The role involves managing accounts, developing partnerships with restaurants, and ensuring top-notch service delivery through effective communication.

The ideal candidate should have a Bachelor's degree, be fluent in Arabic and English, and possess over 5 years of experience in B2B sales or account management. Strong negotiation and stakeholder management skills are essential.

Qualifications

• Minimum of 5 years experience in B2B sales or account management.
• Ability to meet deadlines and be flexible in working.

Responsibilities

• Develop business through partner restaurants and maintain long-term relationships.
• Manage existing accounts and optimize menu and promotion impacts.
• Conduct business reviews and identify opportunities to increase profitability.
• Provide excellent support and resolve operational issues between clients and restaurants.

Skills

Fluency in Arabic and English

Data analysis

Negotiation skills

Stakeholder management

Communication skills

Education

Bachelor’s Degree in Business Administration or related field

Tools

Excel

SalesForce.com

Job description

Account Manager – Oman

We are looking for an Account Manager to join our team in Oman and be part of our growth.

Key Responsibilities

• Develop the business through partner restaurants in‑person and maintain long‑term relationships through regular calls and emails.
• Manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization, as well as other special account management ad‑hoc projects as per standards set.
• Conduct business reviews with accounts and identify business opportunities and relationships that result in increased revenue, profitability and market share.
• Maintain continuous business relationships with clients and restaurants via in‑person visits, regular phone calls and emails.
• Provide excellent service and support by regular calling to build strong relationships and resolve operational issues between clients, restaurants and companies.
• Ensure that the menus of the clients are up to date at all times and optimize restaurant content, MOA, delivery time, commission rate renegotiation.
• Build new commercial relationships by renewing existing contacts through renegotiating offers, advertising sales, acquiring and maintaining pictures from brand menus and branding Talabat stickers at restaurants, banners and newsletter.
• Generate food coupons, promotions and vouchers from existing restaurants.
• Convince clients to adopt brand promotion of Talabat pictures, transmission method optimization, implementing track order feature and changing the transmission method to WLA.
• Encourage restaurants to go for digitalization, backlinks, splash pages, white‑label, Facebook button and to subscribe to the online payment gateway.
• Coordinate with restaurants to confirm if they are live or active on the Talabat, checking and resolving reasons such as shutdown or stopped delivery.
• Communicate with management by providing regular CRM updates via SalesForce.com: contact reports, activity reports, 30‑day plan and attending contributing to Sales and Marketing team conference calls and updates.
• Maintain accurate records of all sales and prospecting activities including closed sales, follow‑up activities, sales expense report, increased sales report after placing promotions, vouchers and coupons, restaurant analysis sheet and account management report.

Qualifications

• Fluency in Arabic and English is a must.
• Bachelor’s Degree in Business Administration or any related field.
• Minimum of 5 years experience in B2B sales or account management.
• Proficient data analysis, Excel and reporting skills.
• Negotiation and stakeholder management skills.
• Ability to meet deadlines and be flexible in working.
• Confident communication skills – written and verbal.