Global Logistics Operations Specialist

DHL; Muscat; On-site; Confidential; Full time

Benefits offered by this job

Opportunities in a global company

Career development opportunities

Competitive salary

Job summary

DHL Global Forwarding in Muscat, Oman is seeking an Operation Specialist to support delivery of customer operations processes under supervision, entering orders, verifying pricing, and coordinating shipments. You will liaise with sales, assist with quotes, monitor inventory, and ensure compliance with procedures, contributing to efficient, on-time deliveries.

The role requires vocational or technical education and less than two years of experience; opportunities for development and competitive

Qualifications

• Operational support duties in customer operations
• Data entry and order processing tasks
• Coordination with sales and dispatch teams

Responsibilities

• Under supervision, support delivery of customer operations processes and activities
• Provide administrative support such as taking orders from customer interface, check & enter received orders, shipping verifications, pricing verifications
• Assist with requests from sales such as quoting, exception deal management, historical account overview, billing corrections
• Collect/ deliver shipments within specified time by planning routes, liaising with external departments, timely communications
• Interact with import/ export departments for changes, make relevant changes and communicate adjustments to relevant stakeholders
• Carry out proper loading/ unloading of the loading unit/ loading security and report through appropriate tools such as scanning application, phones
• Maintain direct contact with dispatcher (inbound / outbound) and cartage driver
• Support events and exceptions, report back on the same
• Enter data into database or computerized system to maintain up-to-date stock records
• Access stored information, place orders or respond to enquiries such as inventory levels or delivery schedules
• Interface with shipping agencies, transport companies, and customers to verify delivery prices and schedules
• Follow and achieve compliance with established procedures and ensure proper usage of operations processes and policies
• Resolve recurring issues faced during delivery as per defined processes, systems and methods

Skills

Operational support

Customer operations

Data entry

Education

Vocational/Specialized/Technical/Certification

Job description

DHL Global Forwarding in Muscat, Oman is seeking an Operation Specialist to support delivery of customer operations processes under supervision, entering orders, verifying pricing, and coordinating shipments. You will liaise with sales, assist with quotes, monitor inventory, and ensure compliance with procedures, contributing to efficient, on-time deliveries.

The role requires vocational or technical education and less than two years of experience; opportunities for development and competitive