Operation Coordinator - IP

Employment; Muscat; On-site; OMR 6,000 - 9,000; Full time

Job summary

DHL Global Forwarding is seeking an Operation Coordinator - IP in Muscat, Oman. This role focuses on freight forwarding across air, ocean, road, and project cargo, with emphasis on coordination, documentation, and customer service.

Ideal candidates have a bachelor’s degree with less than 2 years of experience, and strong skills in tracking shipments, communication, and planning. Join a global network committed to excellence and innovation.

Qualifications

• Requires Freight forwarding and logistics knowledge across air, ocean, road and project cargo.
• Excellent communication and customer service skills are essential.
• Documentation and customs compliance knowledge is required.

Responsibilities

• Follow up with carriers, ports and DHL offices to track shipments.
• Coordinate liners, ports, customs clearance, and delivery schedules.
• Handle shipping documents (B/L, AWB, invoices) and ensure accuracy.
• Update customers on shipment status and generate reports.
• Identify and resolve operational issues and delays.

Skills

Freight forwarding knowledge

Strong communication

Customer service

Documentation & customs

Planning & coordination

Shipment tracking systems & MS Office

Education

Bachelor’s Degree

Tools

Shipment tracking systems

Microsoft Office

Job description

Operation Coordinator - IP Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who ever said ‘‘the sky is the limit’’ never spoken to you! Because for you it’s the beginning

Who gives cargo its airtime? You do. DHL Global Forwarding has an opening for an Operation Coordinator - IP in Muscat, Oman.

Join us in connecting people and improving lives!

In this Operation Coordinator - IP position

• Freight forwarding and logistics knowledge (air, ocean, road, project cargo).
• Strong communication and customer service skills.
• Documentation and customs compliance knowledge.
• Planning and coordination ability.
• Problem-solving and multitasking skills.
• Knowledge of shipment tracking systems and Microsoft Office tools.

Typical Daily Activities

• Following up with carriers, ports and overseas DHL offices.
• Tracking & Rooting air, ocean, and road shipments.
• Coordinating liners, ports, customs clearance, and delivery schedules.
• Attending port operations and coordination
• Handling shipping documentation (B/L, AWB, commercial invoice, packing list, customs documents).
• Updating customers on shipment status and reports
• Managing exceptions, delays, and operational issues.
• Coordinating with warehouses, transporters, and site teams

Now, here is what we need from you!

Bachelor’s Degree

Experience Level

Less than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.

OurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry,when people think of forwarding; we want them to think DGFbecause we have:

• Thelargest global networkwith more than 30,000 passionate employees
• The mostefficient processesandfastest response times
• Thebest solutionsandbest customer service

Our Vision:The Logistics Company for the World.

Our Mission:Excellence. Simply Delivered.
Our Purpose:Connecting People, improving lives.
Our Values:Respect & Results
Our Goals:Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.