Operation Specialist

DHL Global Forwarding; Muscat; On-site; OMR 3,900 - 6,100; Full time

Job summary

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We connect people across the globe with end-to-end logistics solutions and a vast network.

DHL Global Forwarding is opening an Operation Specialist role in Muscat, Oman. Under supervision you will support customer operations, take orders, verify shipments, and coordinate with sales and delivery teams to ensure timely, accurate processing.

Qualifications

• Vocational, specialized, or technical certification/diploma required.
• Less than 2 years of experience in logistics/operations preferred.
• Experience taking orders, verifying shipments, and supporting sales is desirable.

Responsibilities

• Under supervision, support delivery of customer operations processes and activities.
• Take orders from customer interface, check & enter received orders, shipping verifications, pricing verifications.
• Assist with requests from sales such as quoting, exception deal management, historical account overview, billing corrections, etc.
• Coordinate with dispatchers, shipping agencies and drivers to ensure timely delivery.

Skills

Order processing

Administrative support

Data entry

Customer interface

Education

Vocational/Specialized/Technical/Certification

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning DHL Global Forwarding has an opening for Operation Specialist in Muscat, Oman. Join us in connecting people and improving lives.

In this Operation Specialist position

• Under supervision, support delivery of customer operations processes and activities
• Provide administrative support such as taking orders from customer interface, check & enter received orders, shipping verifications, pricing verifications, etc.
• Assist with requests from sales such as quoting, exception deal management, historical account overview, billing corrections, etc.
• Collect/ deliver shipments within specified time by planning routes, liaising with external departments, timely communications, etc.
• Interact with import/ export departments for changes, make relevant changes and communicate adjustments to relevant stakeholders
• Carry out proper loading/ unloading of the loading unit/ loading security and report through appropriate tools such as scanning application, phones, etc.
• Maintain direct contact with dispatcher (inbound / outbound) and cartage driver
• Support events and exceptions, report back on the same
• Enter data into database or computerized system to maintain up-to-date stock records
• Access stored information, place orders or respond to enquiries such as inventory levels or delivery schedules
• Interface with shipping agencies, transport companies, and customers to verify delivery prices and schedules
• Follow and achieve compliance with established procedures and ensure proper usage of operations processes and policies
• Resolve recurring issues faced during delivery as per defined processes, systems and methods

Now, here is what we need from you!

Education Level

Vocational/Specialized/Technical/Certification

Experience Level

less than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision:

The Logistics Company for the World.

Our Mission:

Excellence. Simply Delivered.

Our Purpose:

Connecting People, improving lives.

Our Values:

Respect & Results

Our Goals:

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.