Senior Road Freight Ops Lead — Global Logistics

DHL Global Forwarding; Muscat; On-site; OMR 6,900 - 12,000; Full time

Benefits offered by this job

Competitive salary

Career development

Global opportunities

Job summary

DHL Global Forwarding in Muscat, Oman, is seeking a Senior Road Freight Operations Coordinator to lead end-to-end road freight activities for domestic and international shipments. You will ensure resource allocation, route optimization, and timely delivery while maintaining compliance and customer satisfaction.

The role requires 5–8 years in logistics operations with 2–3 years in a senior coordination role, plus knowledge of local and cross-border markets, customs, and multi-model operations.

Qualifications

• Bachelor's Degree in Logistics, Supply Chain Management, or related field.
• 5-8 years of experience in road freight transportation or logistics operations.
• 2-3 years in a senior operational coordination role.
• Knowledge of local and cross-border transportation markets, pricing strategies, and customer requirements.
• Knowledge of customs procedures and multi-model operations.

Responsibilities

• Coordinate and monitor end-to-end road freight operations for domestic and international shipments.
• Ensure timely allocation of transport resources and effective route planning.
• Manage transportation activities from order receipt through final delivery.
• Monitor shipment status and resolve operational issues, delays, and service disruptions.
• Ensure compliance with customer requirements, transport regulations, and company standards.
• Collaborate with Sales to manage RFQs, participate in e-bidding, develop pricing strategies, and secure profitable business opportunities.
• Maintain high levels of operational efficiency, productivity, and service quality.
• Coordinate with transport vendors and subcontractors to ensure vehicle availability and service reliability.
• Monitor carrier performance against KPIs.
• Support contract implementation and rate compliance.
• Assist in onboarding and evaluating transport providers.
• Act as the primary operational contact for key customers.
• Provide timely shipment updates and solutions to customer inquiries.
• Handle escalations professionally and ensure customer satisfaction.
• Work with commercial teams to support growth and retention.
• Prepare daily, weekly, and monthly operational reports.
• Analyze transport performance indicators and identify trends for improvement.
• Ensure adherence to transport regulations, customs requirements, and company policies.
• Maintain accurate operational records and documentation.
• Identify process improvements and participate in digitalization and automation projects.
• Train and mentor junior operations coordinators.

Skills

Road freight operations

Logistics coordination

Customer service

Stakeholder management

Education

Bachelor's Degree in Logistics or related field

Logistics certifications (advantageous)

Job description

DHL Global Forwarding in Muscat, Oman, is seeking a Senior Road Freight Operations Coordinator to lead end-to-end road freight activities for domestic and international shipments. You will ensure resource allocation, route optimization, and timely delivery while maintaining compliance and customer satisfaction.

The role requires 5–8 years in logistics operations with 2–3 years in a senior coordination role, plus knowledge of local and cross-border markets, customs, and multi-model operations.