AFR Ops Specialist

Employment; Muscat; On-site; OMR 10,000 - 17,000; Full time

Job summary

DHL Global Forwarding in Muscat, Oman is seeking an AFR Ops Specialist to support field sales plans, manage shipments, and improve service quality. The role focuses on customer interaction, documentation, and compliant operations within a global logistics environment.

Ideal candidates have under 2 years of experience in logistics, with emphasis on shipment information, invoicing, and data accuracy. On-site position with opportunities in a multinational company committed to excellence.

Qualifications

• Less than 2 years experience in logistics or related field.
• Vocational/specialized certification encouraged.
• Experience handling shipment information and incident/complaint management is a plus.

Responsibilities

• Engage with customers for shipment information and incident/complaint management under supervision.
• Verify costs and revenues on customer profiles and communicate issues.
• Handle shipment documentation and booking processes, including local and international transport.
• Assist with invoicing and back-up documentation to ensure timely and accurate customer invoices.
• Monitor performance using available tools and highlight issues.

Skills

Customer service

Shipment documentation

Data accuracy

Regulatory compliance

Job description

Category Logistics, Supply Chain & Procurement

Industry Logistics and Freight Forwarding

AFR Ops Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do. DHL Global Forwarding has an opening for a AFR Ops Specialist in Muscat, Oman.

Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies

Join us in connecting people and improving lives!

In this AFR Ops Specialist position

• Engage with Customers under direct/close supervision for shipment information and incident/complaint management
• Check that correct costs and revenues are captured against customer’s profile and inform about cost/revenue issues
• Perform administrative shipment level activities under direct/close supervision including receipt of customer booking, documentation requirements, and all related local and international transport
• Manage shipments under guidance in line with the customer service commitment
• Identify, gather and inform about exceptions/operational irregularities
• Understand, follow and support to improve shipment data quality
• Follow necessary regulatory compliance procedures relating to commodity and locations for shipments
• Route and/or assign shipments under supervision to relevant consol as guided, ensuring it meets our customers service commitment and maximized our profits.
• Prepare invoices, and necessary back-up documentation ensuring customer invoice timeliness and accuracy
• Use available tools to monitor and highlight issues with performance

Now, here is what we need from you!

Vocational/Specialized/Technical/Certification

Experience Level

less than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.