Operation Specialist

DHL; Muscat; On-site; Confidential; Full time

Benefits offered by this job

Opportunities in a global company

Career development opportunities

Competitive salary

Job summary

DHL Global Forwarding in Muscat, Oman is seeking an Operation Specialist to support delivery of customer operations processes under supervision, entering orders, verifying pricing, and coordinating shipments. You will liaise with sales, assist with quotes, monitor inventory, and ensure compliance with procedures, contributing to efficient, on-time deliveries.

The role requires vocational or technical education and less than two years of experience; opportunities for development and competitive

Qualifications

• Operational support duties in customer operations
• Data entry and order processing tasks
• Coordination with sales and dispatch teams

Responsibilities

• Under supervision, support delivery of customer operations processes and activities
• Provide administrative support such as taking orders from customer interface, check & enter received orders, shipping verifications, pricing verifications
• Assist with requests from sales such as quoting, exception deal management, historical account overview, billing corrections
• Collect/ deliver shipments within specified time by planning routes, liaising with external departments, timely communications
• Interact with import/ export departments for changes, make relevant changes and communicate adjustments to relevant stakeholders
• Carry out proper loading/ unloading of the loading unit/ loading security and report through appropriate tools such as scanning application, phones
• Maintain direct contact with dispatcher (inbound / outbound) and cartage driver
• Support events and exceptions, report back on the same
• Enter data into database or computerized system to maintain up-to-date stock records
• Access stored information, place orders or respond to enquiries such as inventory levels or delivery schedules
• Interface with shipping agencies, transport companies, and customers to verify delivery prices and schedules
• Follow and achieve compliance with established procedures and ensure proper usage of operations processes and policies
• Resolve recurring issues faced during delivery as per defined processes, systems and methods

Skills

Operational support

Customer operations

Data entry

Education

Vocational/Specialized/Technical/Certification

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who ever said ‘the sky is the limit’ never spoke to you! Because for you it’s the beginning. DHL Global Forwarding has an opening for Operation Specialist in Muscat, Oman.

Join us in connecting people and improving lives!

In this Operation Specialist position

• Under supervision, support delivery of customer operations processes and activities
• Provide administrative support such as taking orders from customer interface, check & enter received orders, shipping verifications, pricing verifications, etc.
• Assist with requests from sales such as quoting, exception deal management, historical account overview, billing corrections, etc.
• Collect/ deliver shipments within specified time by planning routes, liaising with external departments, timely communications, etc.
• Interact with import/ export departments for changes, make relevant changes and communicate adjustments to relevant stakeholders
• Carry out proper loading/ unloading of the loading unit/ loading security and report through appropriate tools such as scanning application, phones, etc.
• Maintain direct contact with dispatcher (inbound / outbound) and cartage driver
• Support events and exceptions, report back on the same
• Enter data into database or computerized system to maintain up-to-date stock records
• Access stored information, place orders or respond to enquiries such as inventory levels or delivery schedules
• Interface with shipping agencies, transport companies, and customers to verify delivery prices and schedules
• Follow and achieve compliance with established procedures and ensure proper usage of operations processes and policies
• Resolve recurring issues faced during delivery as per defined processes, systems and methods

Now, here is what we need from you!

• Education Level: Vocational/Specialized/Technical/Certification
• Experience Level: less than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.