Ops Specialist

DHL; Muscat; On-site; Confidential; Full time

Job summary

DHL Global Forwarding in Muscat, Oman, is hiring an AFR Ops Specialist to join the world’s most international logistics group. You will support shipment information, supervise incident handling, and ensure accurate cost and revenue capture for customers.

Under close supervision, you will perform administrative shipment activities, manage inquiries, help improve data quality, and ensure compliance. This role offers a path in a global company with opportunities to contribute to efficient processes

Qualifications

• Experience in shipment information and incident/complaint management.
• Ability to follow regulatory compliance procedures relating to shipments.

Responsibilities

• Engage with Customers under direct/close supervision for shipment information and incident/complaint management
• Check that correct costs and revenues are captured against the customer’s profile and inform about cost/revenue issues
• Perform administrative shipment level activities under direct/close supervision including receipt of customer booking, documentation requirements, and all related local and international transport
• Manage shipments under guidance in line with the customer service commitment
• Identify, gather and inform about exceptions/operational irregularities
• Understand, follow and support to improve shipment data quality
• Follow necessary regulatory compliance procedures relating to commodity and locations for shipments
• Route and/or assign shipments under supervision to relevant consolidations as guided, ensuring it meets our customers service commitment and maximized our profits
• Prepare invoices, and necessary back-up documentation ensuring customer invoice timeliness and accuracy
• Use available tools to monitor and highlight issues with performance

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do. DHL Global Forwarding has an opening for a AFR Ops Specialist in Muscat, Oman.

Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies

Join us in connecting people and improving lives!

In this AFR Ops Specialist position

• Engage with Customers under direct/close supervision for shipment information and incident/complaint management
• Check that correct costs and revenues are captured against customer’s profile and inform about cost/revenue issues
• Perform administrative shipment level activities under direct/close supervision including receipt of customer booking, documentation requirements, and all relatedlocal and internationaltransport
• Manage shipments under guidance in line with the customer service commitment
• Identify, gather and inform about exceptions/operational irregularities
• Understand, follow and support to improveshipment data quality
• Follow necessary regulatory compliance procedures relating to commodity and locations for shipments
• Route and/or assign shipments under supervision to relevant consol as guided, ensuring it meets our customers service commitment and maximized our profits.
• Prepare invoices, and necessary back-up documentation ensuring customer invoice timeliness and accuracy
• Use available tools to monitor and highlight issues with performance

Now, here is what we need from you!

Vocational/Specialized/Technical/Certification

Experience Level

less than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.

OurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry,when people think of forwarding; we want them to think DGFbecause we have:

• Thelargest global networkwith more than 30,000 passionate employees
• The mostefficient processesandfastest response times
• Thebest solutionsandbest customer service

Our Vision:The Logistics Company for the World.

Our Mission:Excellence. Simply Delivered.
Our Purpose:Connecting People, improving lives.
Our Values:Respect & Results
Our Goals:Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.