Global Freight Operations Specialist

DHL; Muscat; On-site; Confidential; Full time

Job summary

DHL Global Forwarding in Muscat, Oman, is hiring an AFR Ops Specialist to join the world’s most international logistics group. You will support shipment information, supervise incident handling, and ensure accurate cost and revenue capture for customers.

Under close supervision, you will perform administrative shipment activities, manage inquiries, help improve data quality, and ensure compliance. This role offers a path in a global company with opportunities to contribute to efficient processes

Qualifications

• Experience in shipment information and incident/complaint management.
• Ability to follow regulatory compliance procedures relating to shipments.

Responsibilities

• Engage with Customers under direct/close supervision for shipment information and incident/complaint management
• Check that correct costs and revenues are captured against the customer’s profile and inform about cost/revenue issues
• Perform administrative shipment level activities under direct/close supervision including receipt of customer booking, documentation requirements, and all related local and international transport
• Manage shipments under guidance in line with the customer service commitment
• Identify, gather and inform about exceptions/operational irregularities
• Understand, follow and support to improve shipment data quality
• Follow necessary regulatory compliance procedures relating to commodity and locations for shipments
• Route and/or assign shipments under supervision to relevant consolidations as guided, ensuring it meets our customers service commitment and maximized our profits
• Prepare invoices, and necessary back-up documentation ensuring customer invoice timeliness and accuracy
• Use available tools to monitor and highlight issues with performance

Job description

DHL Global Forwarding in Muscat, Oman, is hiring an AFR Ops Specialist to join the world’s most international logistics group. You will support shipment information, supervise incident handling, and ensure accurate cost and revenue capture for customers.

Under close supervision, you will perform administrative shipment activities, manage inquiries, help improve data quality, and ensure compliance. This role offers a path in a global company with opportunities to contribute to efficient processes