Front Office Leader: Guest Services & Operations

Courtyard by Marriott; Muscat; On-site; OMR 8,900 - 13,000; Full time

Job summary

Courtyard by Marriott in Muscat, Oman, seeks a Front Office Department Head to oversee Bell Staff, Switchboard, Guest Services/Front Desk, and Retail/Gift Shop. You will lead a team, ensure guest arrival/departure procedures are smooth, and drive guest satisfaction while optimizing department financial performance.

The role requires a track record in guest services and front desk operations, with relevant education.

Qualifications

• High school diploma or GED with 4 years' guest services/front desk experience.
• Or a 2-year degree in Hospitality, Business Administration, or related major with 2 years' guest services/front desk experience.

Responsibilities

• Lead and supervise front office staff, including Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop.
• Direct and collaborate with managers to execute all front office operations and guest arrival/departure procedures.
• Monitor performance, drive guest satisfaction, and maximize financial performance of the department.
• Communicate performance expectations and conduct department meetings to achieve goals.
• Manage day-to-day operations and control department expenses to meet budget targets.
• Act as Service Champion for Front Office and maintain positive guest relations.

Skills

Leadership

Communication

Guest services

Front desk operations

Education

High school diploma

2-year degree in Hospitality or related field

Job description

Courtyard by Marriott in Muscat, Oman, seeks a Front Office Department Head to oversee Bell Staff, Switchboard, Guest Services/Front Desk, and Retail/Gift Shop. You will lead a team, ensure guest arrival/departure procedures are smooth, and drive guest satisfaction while optimizing department financial performance.

The role requires a track record in guest services and front desk operations, with relevant education.