Front Desk & Guest Experience Specialist

Aloft Hotels; Muscat; On-site; OMR 2,400 - 4,000; Full time

Job summary

Aloft Hotels in Muscat, Oman, is seeking a Non-Management Front Desk/Guest Services Associate for a Full Time position. You will assist with expediting guest payments, handle check-ins, and coordinate with housekeeping to ensure room readiness.

Successful candidates will balance cash, manage reservations, and support leadership in staffing and training. The role requires at least 1 year of related experience, a high school diploma or equivalent, and a professional, service-driven approach.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assist staff with expediting problem payments and follow up with guests on satisfaction.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing keys.
• Handle all payment types and set up accurate guest accounts at check-in.
• Coordinate with Housekeeping to ensure room readiness and resolve requests.
• Balance and drop receipts according to Accounting specifications.
• Support management in hiring, training, scheduling, evaluating and coaching staff.
• Maintain professional appearance and adhere to company policies.

Education

High school diploma or G.E.D. equivalent

Job description

Aloft Hotels in Muscat, Oman, is seeking a Non-Management Front Desk/Guest Services Associate for a Full Time position. You will assist with expediting guest payments, handle check-ins, and coordinate with housekeeping to ensure room readiness.

Successful candidates will balance cash, manage reservations, and support leadership in staffing and training. The role requires at least 1 year of related experience, a high school diploma or equivalent, and a professional, service-driven approach.