Duty Manager - Lead Front Desk & Guest Experience

InterContinental Hotels Group; Oman; On-site; OMR 8,000 - 10,000; Full time

Benefits offered by this job

Competitive salary

Room discounts

Full uniform

Best training in the business

Job summary

A leading global hotel group in Oman is seeking a Duty Manager to manage guest experiences, team performance, and hotel operations. The ideal candidate should have a minimum diploma, two years of front desk experience, and excellent English communication skills. This role offers a competitive salary and various benefits, including uniform and room discounts, in a supportive environment that promotes inclusivity and well-being.

Qualifications

• 2 years’ front desk/guest service leader experience required.
• Willingness to work evenings and weekends.
• Basic mathematics skills essential.

Responsibilities

• Manage guest experiences and team performance.
• Develop team skills to positively impact hotel performance.
• Handle guest complaints and resolve issues.

Skills

Fluent in spoken and written English

Excellent communication skills

Problem solving skills

Reasoning skills

Motivational skills

Education

Minimum Diploma or equivalent

Some college preferred

Tools

Hotel property management systems like Opera

Job description

A leading global hotel group in Oman is seeking a Duty Manager to manage guest experiences, team performance, and hotel operations. The ideal candidate should have a minimum diploma, two years of front desk experience, and excellent English communication skills. This role offers a competitive salary and various benefits, including uniform and room discounts, in a supportive environment that promotes inclusivity and well-being.