Night Guest Experience Lead

Aloft Hotels; Muscat; On-site; OMR 7,000 - 10,000; Full time

Job summary

Aloft Hotels in Muscat is seeking a Front Desk/Guest Services professional to assist with check-ins, payments, and guest requests. You will coordinate with bell staff and housekeeping to ensure smooth arrivals and room readiness in a guest-centric environment.

The role emphasizes professional communication, adherence to hotel standards, and a willingness to support team members in delivering consistent service excellence.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Assist staff with expediting problem payments and guest-related issues.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
• Handle payments (room charges, cash, checks, debit, or credit) and set up guest accounts at check-in.
• Coordinate with departments (Bellperson, Housekeeping) to ensure room readiness and guest satisfaction.

Education

High school diploma or GED

Job description

Aloft Hotels in Muscat is seeking a Front Desk/Guest Services professional to assist with check-ins, payments, and guest requests. You will coordinate with bell staff and housekeeping to ensure smooth arrivals and room readiness in a guest-centric environment.

The role emphasizes professional communication, adherence to hotel standards, and a willingness to support team members in delivering consistent service excellence.