Guest Experience Concierge

Accor; Muscat; On-site; OMR 3,348 - 5,580; Full time

Job summary

A leading hospitality company in Muscat is looking for dedicated Front Desk personnel to deliver exceptional guest service. You will be responsible for providing welcoming and personalized service, managing check-in and check-out processes using Opera PMS, and ensuring guest satisfaction. The ideal candidate will possess strong interpersonal and problem-solving skills, have prior experience in hospitality, and be fluent in English. This position offers the opportunity to develop your career in an internationally recognized firm.

Qualifications

• Prior experience working with Opera or a related system is an asset.
• Fluency in English, additional languages are a plus.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests.
• Ensure guests are greeted by name and escorted to their room.
• Administer front desk cashiering standards and comply with policies.
• Maintain up to date knowledge of hotel information and services.
• Deal with guest complaints swiftly and effectively.

Skills

Strong interpersonal skills

Problem-solving abilities

Fluency in English

Tools

Opera PMS

Job description

A leading hospitality company in Muscat is looking for dedicated Front Desk personnel to deliver exceptional guest service. You will be responsible for providing welcoming and personalized service, managing check-in and check-out processes using Opera PMS, and ensuring guest satisfaction. The ideal candidate will possess strong interpersonal and problem-solving skills, have prior experience in hospitality, and be fluent in English. This position offers the opportunity to develop your career in an internationally recognized firm.