Assistant Front Office Manager: Guest Experience Leader

Rotana Hotels; As Sudiyah; On-site; OMR 8,900 - 13,000; Full time

Job summary

Rotana Hotels is seeking a passionate Assistant Front Office Manager in Oman to lead and manage all sections of the Front Office Department, delivering extraordinary customer service and creative guest solutions. You will monitor staff, coordinate with Housekeeping, maintain positive relations, assist in budgeting, and help prepare performance and forecasting reports for strategic planning.

Ideal candidates will support the Director of Front Office and contribute to cost control while ensuring

Qualifications

• Guest-focused and passionate about delivering outstanding customer service.
• Ability to provide creative solutions to guests.

Responsibilities

• Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition.
• Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them.
• Establish and maintain effective employee relations.
• Assist the Director of Front Office / Front Office Manager in employee related matters such as appraising and consulting.
• Assist in the preparation of statistical, performance and forecast reports as necessary in order to facilitate annual budget and strategic plan preparation and provide management with marketing information.
• Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget.

Job description

Rotana Hotels is seeking a passionate Assistant Front Office Manager in Oman to lead and manage all sections of the Front Office Department, delivering extraordinary customer service and creative guest solutions. You will monitor staff, coordinate with Housekeeping, maintain positive relations, assist in budgeting, and help prepare performance and forecasting reports for strategic planning.

Ideal candidates will support the Director of Front Office and contribute to cost control while ensuring