Guest Experience Lead — Front Desk

AccorHotel; Muscat; On-site; OMR 13,392 - 20,088; Full time

Job summary

A leading hotel chain in Muscat is seeking a dedicated Front Desk Agent to provide outstanding customer service and ensure seamless guest experiences. Responsibilities include welcoming guests, managing check-ins and check-outs, addressing guest inquiries, and maintaining vital hotel information. Ideal candidates should have experience in hospitality, strong problem-solving skills, and be fluent in English; additional languages are a plus. This role is essential in creating memorable stays for guests and ensuring their satisfaction throughout their journey.

Qualifications

• Experience in a hospitality role is an asset.
• Strong interpersonal and problem-solving abilities are necessary.
• Additional language skills are a plus.

Responsibilities

• Provide prompt and courteous service to all guests.
• Maintain up-to-date knowledge of hotel information and local services.
• Process accounts from check-in through to check-out using computerized systems.
• Deal promptly and effectively with guest complaints.

Skills

Customer service

Interpersonal skills

Problem solving

Fluency in English

Tools

Opera PMS

Job description

A leading hotel chain in Muscat is seeking a dedicated Front Desk Agent to provide outstanding customer service and ensure seamless guest experiences. Responsibilities include welcoming guests, managing check-ins and check-outs, addressing guest inquiries, and maintaining vital hotel information. Ideal candidates should have experience in hospitality, strong problem-solving skills, and be fluent in English; additional languages are a plus. This role is essential in creating memorable stays for guests and ensuring their satisfaction throughout their journey.