Airport Services Supervisor

Salam Air; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

Salam Air is seeking an Airport Services Supervisor to oversee the activities of Airport Services agents and the Ground Handler team, ensuring high-quality service for passengers in check-in, boarding, ramp operations and baggage handling.

You will lead staff, monitor safety, and coordinate with OCC, immigration and terminal management to maintain smooth passenger flow and on-time departures. A Diploma/Graduate and several years in ground services are expected.

Qualifications

• Diploma/Graduate qualification in any discipline from a recognized university.
• Minimum 3 years’ experience in Ground Services related functions.
• Excellent written and verbal communication, with basic computer skills.

Responsibilities

• Organize allocation of airport services agents to check-in, departures, transfers, ramp, or arrivals on a rotating basis and brief on a shift-by-shift basis.
• Set up check‑in areas, allocate desks, manpower and resources, and monitor operations with OV and Ground Handling Agents.
• Ensure passengers progress through security, immigration and transfer areas smoothly and assist with baggage handling and flight connections.
• Monitor adherence to flight opening/closing times, baggage policies and documentation requirements; liaise with OCC and GHA as needed.
• Coach and mentor junior staff, identify safety risks, and maintain standards per AOSP guidelines.

Skills

Leadership

Communication

Ground Handling knowledge

Education

Diploma/Graduate in any discipline

Job description

Role Objective

The Airport Services Supervisor oversees and coordinates the activities of Airport Services agents and appointed Ground Handler to ensure consistent delivery of high-quality service to Salamair passengers in respect of check-in boarding special services ramp operations and baggage services Ensuring the consistent application of the companyu2019s commercial and safety standards and procedures the ASVR provides support leadership and coaching to the front-line staff engaged in ensuring the smooth and efficient processing of all passengers

Duties and Responsibilities

Organize allocation of agents to check-in Departures Transfer Ramp or Arrivals on a rotating basis and provide briefings on a shift by shift basis Set up check-in area and ensure correct allocation of desks manpower and other resources monitoring activities of OV and Ground Handling Agents GHA Monitor passenger flow and queue times providing assistance and adjusting desk allocation as required including liaison with immigration Security and authorityu2019s terminal management Ensure proper enforcement of flight opening closure times baggage policies Credit Checks and documentation requirements Provide assistance and information to passengers and stakeholders as necessary Liaise with OCC and GHA and organize staff to ensure timely commencement and close out of boarding process Assist passenger progress through security immigration and transfer areas and assist with baggage and flight connections Ensure safe passenger embarkation and disembarkation processes and monitor turn-round handling and baggage handling activities within company regulatory safety and security guidelines Assist passenger arrivals and baggage reclaim process and offer any assistance as necessary Liaise with all stakeholders and assist passengers in case of delays or disruption Monitor investigate and report any irregularities and identify amp implement solutions Coach and mentor junior staff appropriately u2013 leading by example Responsible for identifying safety risks to support safety objectives and maintaining security standards in accordance with the guidelines outlined in current version of AOSP Chapter 3 4 and 14 13 Any other duties that may be assigned by the line manager

Requirements

The Airport Services Supervisor should have the good knowledge of aviation related of Ground Services functions and Operations. Educational Qualifications & Experience u2013 A Diploma/Graduate in any discipline from any recognized University or minimum 03 yearsu2019 experience in Ground Services related functions. Established team player and team builder with proficiency in written, verbal communication skill with basic computer knowledge.