Training Operations Coordinator

Impac Services; Auckland; On-site; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Annual wellness benefit

Professional development opportunities

Job summary

IMPAC is seeking an experienced Training Administrator to join our growing Training team in Auckland, New Zealand. This pivotal role ensures training programmes are delivered seamlessly and exceed client and student expectations while upholding our high standards.

You'll coordinate bookings, respond to enquiries, maintain records and compliance documentation, and provide basic technical support. The ideal candidate is organised, proactive, and proficient with Microsoft Office, with strong

Qualifications

• Previous administration experience, preferably within the education, training, or a similar industry.
• Strong organisation, initiative, and ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills with high accuracy.
• Proficiency in Microsoft Office and general computer skills.

Responsibilities

• Answer incoming phone calls and provide exceptional customer service.
• Respond promptly to enquiries from students, clients, and trainers via email.
• Manage course bookings, transfers, and cancellations.
• Help to coordinate course resources and ensure training sessions are fully prepared.
• Process and maintain accurate student records and compliance documentation.
• Provide basic technical support to students accessing training.
• Perform a variety of general administrative duties to support the Training team.

Skills

Organised

Proactive administrator

Communication skills

Microsoft Office Suite

Attention to detail

Time management

Tools

Microsoft Office Suite

Job description

IMPAC is seeking an experienced Training Administrator to join our growing Training team in Auckland, New Zealand. This pivotal role ensures training programmes are delivered seamlessly and exceed client and student expectations while upholding our high standards.

You'll coordinate bookings, respond to enquiries, maintain records and compliance documentation, and provide basic technical support. The ideal candidate is organised, proactive, and proficient with Microsoft Office, with strong