Training Administrator

Impac Services; Auckland; On-site; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Annual wellness benefit

Professional development opportunities

Job summary

IMPAC is seeking an experienced Training Administrator to join our growing Training team in Auckland, New Zealand. This pivotal role ensures training programmes are delivered seamlessly and exceed client and student expectations while upholding our high standards.

You'll coordinate bookings, respond to enquiries, maintain records and compliance documentation, and provide basic technical support. The ideal candidate is organised, proactive, and proficient with Microsoft Office, with strong

Qualifications

• Previous administration experience, preferably within the education, training, or a similar industry.
• Strong organisation, initiative, and ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills with high accuracy.
• Proficiency in Microsoft Office and general computer skills.

Responsibilities

• Answer incoming phone calls and provide exceptional customer service.
• Respond promptly to enquiries from students, clients, and trainers via email.
• Manage course bookings, transfers, and cancellations.
• Help to coordinate course resources and ensure training sessions are fully prepared.
• Process and maintain accurate student records and compliance documentation.
• Provide basic technical support to students accessing training.
• Perform a variety of general administrative duties to support the Training team.

Skills

Organised

Proactive administrator

Communication skills

Microsoft Office Suite

Attention to detail

Time management

Tools

Microsoft Office Suite

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

AtIMPAC, we're passionate about creating safer workplaces across New Zealand. We are looking for an experienced, full-timeTraining Administratorto join our growing Training team.

This is a pivotal role that ensures our training programmes are delivered seamlessly and consistently exceed the expectations of both our clients and students, while maintaining the high standards we're known for.

With a team of more than 100 dedicated professionals, we deliver a comprehensive range of services, including health and safety consulting, professional training, and innovative safety management software. We also partner withSafeworxandFortus to provide industry-leading safety equipment, helping organisations nationwide create safer working environments.

Joining IMPAC is more than just a job—it's an opportunity to build your career in a purpose-driven organisation that genuinely makes a difference. Every day, you'll contribute to the safety and wellbeing of people working in some of New Zealand's leading organisations while being supported by a collaborative team that values growth, innovation, and excellence.

Key Responsibilities

Answer incoming phone calls and provide exceptional customer service.

Respond promptly to enquiries from students, clients, and trainers via email.

Manage course bookings, transfers, and cancellations.

Help to coordinate course resources and ensure training sessions are fully prepared.

Process and maintain accurate student records and compliance documentation.

Provide basic technical support to students accessing training.

Perform a variety of general administrative duties to support the Training team.

About You

You'll be an organised and proactive administrator who thrives in a fast-paced environment and enjoys delivering exceptional service.

You'll ideally have:

Previous administration experience, preferably within the education, training, or a similar industry.

A positive, self-motivated attitude with a willingness to take initiative.

Strong computer skills, including proficiency in the Microsoft Office Suite.

Excellent attention to detail and a high level of accuracy.

The ability to manage multiple priorities while working under pressure.

Outstanding written and verbal communication skills.

A flexible, adaptable approach and strong problem-solving abilities.

A collaborative, positive attitude and the ability to work well within a team.

Reliability, professionalism, and excellent time management.

Why Join IMPAC?

In addition to working with a supportive and passionate team that wants to see you succeed, you'll enjoy a range of great benefits, including our annual wellness benefit and ongoing opportunities for professional development.

If you're a motivated administrator who enjoys variety, thrives in a busy environment, and is committed to delivering outstanding customer service, we'd love to hear from you.