Industry Training Advisor

Connexis; Papakura; On-site; NZD 65,000 - 95,000; Full time

Job summary

Connexis is seeking a dynamic Industry Training Advisor / Customer Service Account Manager to drive sales across our Civil, Energy, Telecommunications and Water qualifications. You’ll work with employers and learners from East Tamaki to Huntly with a full driver’s license and company vehicle provided for work purposes.

You’ll build strong customer relationships, promote learner outcomes, and identify opportunities for growth while staying ahead of industry trends and accreditation requirements.

Qualifications

• Experience in end-to-end sales and developing apprenticeships or learner pathways.
• Strong relationship building and communication skills.
• Knowledge of NZQA or education/training environments is advantageous.

Responsibilities

• Generate sales and sales leads across our qualifications.
• Provide support and guidance to employers and learners.
• Promote our qualifications in schools and industry events.
• Build and nurture strategic partnerships to grow learner outcomes.

Skills

Sales

Account management

Business development

Customer service

Education

NZQA knowledge

Workplace training experience

Tools

CRM software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Connexis is seeking a dynamic, forward-thinking Industry Training Advisor / Customer Service Account Manager to join our team.

We're committed to empowering New Zealand’s infrastructure workforce through high‑quality work‑based learning across the Civil, Energy, Telecommunications, and Water industries – industries that keep New Zealand communities connected and shape our collective wellbeing, our environment, and drive our economy.

Dedicated to increasing the capability and capacity of our local infrastructure workforce, we upskill the people who keep these industries thriving.

We’re driven by a passion for building a strong, sustainable infrastructure workforce for New Zealand, ready for today’s needs and tomorrow’s future - and we’re seeking an equally passionate Industry Training Advisor / Customer Service Account Manager to join our journey.

This is a full time permanent position that involves working with our employers and trainees from East Tamaki to Huntly. A full drivers license is required for this role and a vehicle, with allowance for personal use, is provided!

You’ll be tasked with generating sales and sales leads across our qualifications, providing support and guidance to our customers and learners, ensuring a high level of quality training and assessment, attending and promoting our qualifications in schools and generally promoting the infrastructure industry as an attractive career option!

The successful candidate will have a business development acumen with a keen eye for new sales growth. You’ll be taking the lead in identifying and nurturing strategic partnerships and business development opportunities, all while staying informed about industry trends to promote learner outcomes.We are looking for a candidate with extensive experience in generating end-to-end sales who are eager to develop their own pool of apprentices from both new and current customer leads.

With strong account management experience and an affinity for training and education, relationship building and communication, you’ll get the opportunity to apply your networking and customer service skills to make a real difference. This is a busy role with a diverse range of trainees, companies, and providers in the region that will need your support, guidance, and advice - so if you’ve got excellent time and workload management skills, we want to hear from you!

Our qualifications cover the Civil, Energy, Telecommunications and Water sectors - a background in any of these domains is therefore desirable.Education/NZQA knowledge and experience with workplace training would also be ideal.