Customer Services Administrator

TIMG; Howick; On-site; NZD 45,000 - 60,000; Full time

Job summary

Jora New Zealand in Highbrook, East Tamaki (Auckland) is seeking a motivated Customer Service Administrator to join our team. This hands-on role combines customer service, administration and operational support in a fast-paced environment.

You will manage inquiries, coordinate service requests, support day-to-day operations and handle billing and records with accuracy. The ideal candidate has experience in customer service or admin, strong organisational skills, and can work independently.

Qualifications

• Experience in customer service or administrative role.
• Strong time management and organisational skills.
• Excellent communication and customer service skills.

Responsibilities

• Manage customer enquiries and provide excellent service via phone and email.
• Schedule and coordinate customer service requests and driver activities.
• Process billing, invoicing, credits, and account reconciliations.
• Maintain accurate records and ensure secure handling of confidential documents.
• Provide administrative and operational support to our internal team.

Skills

Experience in customer service or行政

Database systems

Microsoft Office

Time management

Communication skills

Tools

Database systems

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Highbrook, East Tamaki location with onsite parking provided
• Busy, varied, and rewarding role

We are seeking a motivated and organised Customer Service Administrator to join our team. This is a hands-on role that combines customer service, administration, and operational support in a fast-paced environment.

The successful candidate will be responsible for managing customer enquiries, coordinating service requests, supporting day-to-day operations, and ensuring administrative tasks are completed accurately and efficiently.

Primary tasks for this role are:

• Manage customer enquiries and provide excellent service via phone and email.
• Schedule and coordinate customer service requests and driver activities.
• Process billing, invoicing, credits, and account reconciliations.
• Maintain accurate records and ensure secure handling of confidential documents.
• Provide administrative and operational support to our internal team

Competencies & Qualifications:

• Experience in customer service or administrative role.
• Proficiency in database systems and Microsoft Office applications.
• Strong time management and organisational skills.
• Ability to work independently and proactively in a fast-paced environment.
• Excellent communication and customer service skills.

What we offer:

• Friendly and supportive team environment.
• Diverse and varied workload with opportunities to learn and grow.
• Stable role within a collaborative and customer-focused business.

If you are an organised and customer-focused professional with excellent communication skills and a proactive approach, we'd love to hear from you. Success in this role will come from your positive attitude, ability to adapt, and willingness to support both customers and the wider team in a fast-paced environment.

All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check and drug test.