Customer Services Support

Safety N Action; Upper Harbour; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Birthday leave (½ day)

Discounts across NZ brands

Job summary

Safety 'n Action is seeking an experienced Customer Service Support person to join our Auckland team. You will be the first point of contact for customers, handling training bookings, programme information, and course enquiries in a busy, hands-on role.

Join a fun, social, supportive team with opportunities to learn, grow, and make an impact from day one. You will read situations, use good judgement, and own enquiries through to resolution while maintaining CRM accuracy.

Qualifications

• Solid customer service experience in a fast-paced environment.
• Excellent communication skills and confidence on the phone and email.
• Experience with CRM systems and data entry with high accuracy.

Responsibilities

• Answer customer phone and email enquiries.
• Book training courses and provide programme information.
• Support customers with booking changes and general enquiries.
• Collaborate with internal teams to ensure a smooth customer experience.
• Maintain CRM and systems with high accuracy.
• Learn products and services to confidently assist customers.

Skills

Customer service experience

Communication skills

CRM systems

Microsoft Office

Attention to detail

Multitasking

Calm under pressure

Team collaboration

Tools

CRM systems

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We’re looking for an experienced, proactive and people-focused Customer Service Support person to join our fast-paced Auckland team.

This is a busy, hands-on role where you’ll be the first point of contact for our customers—supporting them with training bookings, programme information, course enquiries, and general support. We’re looking for someone who brings solid customer service experience, good judgement and the confidence to handle a wide range of enquiries. You’ll need to enjoy variety, stay calm under pressure, and genuinely like helping people.

You’ll be part of a fun, social, and supportive team that works closely together to keep things running smoothly. There’s always plenty happening, lots to learn, and opportunities to jump in and make an impact from day one.

What You’ll Be Doing

• Answering customer phone and email enquiries
• Booking training courses
• Providing programme and course information to customers
• Supporting customers with booking changes and general enquiries
• Working closely with internal teams to ensure a smooth customer experience
• Maintaining CRM and systems with a high level of accuracy
• Learning our products and services to confidently support customers

What We’re Looking For

You’re an experienced customer service professional who enjoys working with people, stays calm under pressure, and can think on your feet when solving problems. You know how to read a situation, use good judgement and take ownership of an enquiry through to resolution.

You’ll bring:

• Solid previous experience in customer service, administration, or a support role
• Excellent communication skills and confidence on the phone
• Strong attention to detail and accuracy
• A calm, practical approach to problem solving and the confidence that comes from experience
• Ability to multitask and prioritise in a busy environment
• Confidence using Microsoft Office and CRM systems
• A positive attitude and the ability to bring your experience to a collaborative team
• A sense of urgency and willingness to jump in and help
• Bonus points if you have an interest in Health & Safety—but not essential.

Why You’ll Love This Role

• Supportive, social team environment
• Fast-paced role with plenty of variety and responsibility
• Opportunity to broaden your knowledge and continue developing your skills
• Be part of a business that genuinely makes workplaces safer

What We Offer

• Supportive, high-performing team
• Ongoing training and development
• Birthday leave (½ day)
• Boost membership with discounts across NZ brands
• The chance to be part of a growing organisation making a real impact

About Us

Safety 'n Action is New Zealand’s leading provider of Health & Safety and Transport training, with over 30 years of experience supporting workplaces across Aotearoa.

We’re proud to be part of Aspire2 Group, delivering education and vocational training to over 80,000 learners each year across New Zealand and Australia.

Applicants must reside in and be eligible to work in New Zealand.