Tours Operations & Booking Coordinator

Qjumpers; Wellington; On-site; NZD 36,000 - 46,000; Part time

Job summary

Zealandia Te Māra a Tāne is seeking a Tours Administrator to support seven‑day tours in Wellington, providing accurate booking administration and responsive customer service. The role is permanent and part‑time (32 hours) on a Sunday to Thursday roster, with a strong emphasis on organisation and communication.

You will manage tour bookings, coordinate with guides, and support ongoing operational readiness, while contributing to continuous improvement and team updates.

Qualifications

• Detail oriented and highly organised with ability to manage competing priorities.
• Strong customer service mindset and excellent communication.
• Team player able to collaborate across guides and internal teams.

Responsibilities

• Manage the Tours inbox and respond promptly to customer enquiries by phone and email.
• Process and maintain public, private and trade tour bookings, including payments, cancellations and refunds.
• Support daily operational readiness, including equipment, supplies, and cruise-day coordination.
• Keep guides and internal teams informed through operational updates, newsletters and meeting minutes.
• Help fill roster gaps and support training administration for guides.
• Contribute to projects and continuous improvement, including equipment maintenance and learning administration.
• Provide regular Sunday coverage for customer enquiries, equipment charging and shared duties.

Skills

Attention to detail

Organisation

Customer service

Teamwork

Communication

Job description

Zealandia Te Māra a Tāne is seeking a Tours Administrator to support seven‑day tours in Wellington, providing accurate booking administration and responsive customer service. The role is permanent and part‑time (32 hours) on a Sunday to Thursday roster, with a strong emphasis on organisation and communication.

You will manage tour bookings, coordinate with guides, and support ongoing operational readiness, while contributing to continuous improvement and team updates.