Charters & Tours Booking Specialist

Ritchies Group; Waitakere Ranges; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Supportive leadership

Collaborative team environment

Ongoing learning and development

Varied role

Job summary

Ritchies Group is seeking a Tours & Charters Reservations Administrator to join our West Auckland team at the Swanson Depot on a fixed-term basis to cover parental leave. You will handle quotes, bookings, and provide administrative support to our Tours and Charters team across New Zealand.

Based in West Auckland, you will deliver exceptional customer service to depots from Kaitaia to Gore, coordinate schedules, manage changes, and uphold health and safety standards while learning new systems and

Qualifications

• Exceptional customer service skills.
• Strong verbal and written communication.
• Excellent organisational and time management skills.
• High attention to detail.
• Ability to manage deadlines and changing priorities.
• A proactive, flexible and resilient approach.
• Confidence learning and using a variety of systems.
• Experience in transport, tourism, reservations, customer service or bookings is advantageous.

Responsibilities

• Prepare quotes for tours and charters.
• Coordinate bookings across New Zealand.
• Provide administrative support to Tours and Charters team.
• Deliver excellent customer service and resolve issues.

Skills

Customer service

Communication

Organization

Attention to detail

Time management

Problem solving

System learning

Administration

Job description

Ritchies Group is seeking a Tours & Charters Reservations Administrator to join our West Auckland team at the Swanson Depot on a fixed-term basis to cover parental leave. You will handle quotes, bookings, and provide administrative support to our Tours and Charters team across New Zealand.

Based in West Auckland, you will deliver exceptional customer service to depots from Kaitaia to Gore, coordinate schedules, manage changes, and uphold health and safety standards while learning new systems and