Tours Administrator

Qjumpers; Wellington; On-site; NZD 36,000 - 46,000; Part time

Job summary

Zealandia Te Māra a Tāne is seeking a Tours Administrator to support seven‑day tours in Wellington, providing accurate booking administration and responsive customer service. The role is permanent and part‑time (32 hours) on a Sunday to Thursday roster, with a strong emphasis on organisation and communication.

You will manage tour bookings, coordinate with guides, and support ongoing operational readiness, while contributing to continuous improvement and team updates.

Qualifications

• Detail oriented and highly organised with ability to manage competing priorities.
• Strong customer service mindset and excellent communication.
• Team player able to collaborate across guides and internal teams.

Responsibilities

• Manage the Tours inbox and respond promptly to customer enquiries by phone and email.
• Process and maintain public, private and trade tour bookings, including payments, cancellations and refunds.
• Support daily operational readiness, including equipment, supplies, and cruise-day coordination.
• Keep guides and internal teams informed through operational updates, newsletters and meeting minutes.
• Help fill roster gaps and support training administration for guides.
• Contribute to projects and continuous improvement, including equipment maintenance and learning administration.
• Provide regular Sunday coverage for customer enquiries, equipment charging and shared duties.

Skills

Attention to detail

Organisation

Customer service

Teamwork

Communication

Job description

The Tours Administrator supports the smooth delivery of Zealandia Te Māra a Tāne’s seven-day tours operation by providing accurate booking administration, responsive customer service, and practical operational support. The role is permanent for 32 hours per week, on a Sunday to Thursday roster.

To be successful in this role you will be detail oriented and highly organised with the ability to manage competing priorities, thrive on exceptional customer service, be a team player and an excellent communicator.

Key responsibilities include:

• Managing the Tours inbox and responding promptly and professionally to customer enquiries by phone and email.
• Processing and maintaining public, private and trade tour bookings, including payments, cancellations, waitlists, late changes and refunds.
• Supporting daily operational readiness, including equipment, supplies, coordination on cruise days, and monitoring tour reports.
• Keeping guides and internal teams informed through clear operational updates, the Weekly Tours Newsletter and team meeting minutes.
• Helping fill roster gaps and coordinating guide and night guide assistant training administration.
• Contributing to projects and continuous improvement, including equipment maintenance, online learning administration and Guide Website updates.
• Providing regular Sunday coverage for customer enquiries, equipment charging and shared operational duties.

You can find a copy of the full role description below.

He aha i mahi ai ki a mātou? | Why work for us?

Zealandia Te Māra a Tāne is a not-for-profit organisation that has transformed nature in Wellington. We have a 500-year vision of restoration, and by joining our team you will become part of a group of people who are committed to creating real change. We have an incredible team culture, with outstanding staff and volunteer satisfaction results.

We also have a number of perks that make Zealandia a great place to work;

• Be welcomed into the Zealandia community through a mihi whakatau, where colleagues and whānau come together to celebrate your arrival.
• Receive a complimentary Zealandia membership (including family membership and tour benefits).
• Receive staff discounts at our shop and onsite café.
• Grow your confidence in te reo Māori and tikanga Māori through free learning opportunities.
• Access free KiwiSaver advice and support through Generate.
• Connect with colleagues through staff walks, talks, learning sessions and social events throughout the year.
• Build your skills through training, workshops and professional development opportunities.
• Enjoy free staff parking in our overflow car park.
• Access free and confidential support through our Employee Assistance Programme (EAP).
• Enjoy access to one of the world's best settings for walking meetings.

We know great candidates don't always meet every requirement listed. If you're excited about the role, we'd love to hear from you.

Applicants for this position should have NZ residency or a valid NZ work visa. The successful applicant will be required to complete satisfactory pre-employment checks, which may include reference, identity and criminal history verification relevant to the role.

We will be reviewing applications as they are received and may progress candidates prior to the closing date.