Cruise Operations Coordinator

KiwiQuest; Auckland; Hybrid; NZD 33,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Program

Staff travel benefits

Job summary

KiwiQuest is seeking a Cruise Operations Coordinator to support shore excursions, cruise-day logistics and travel administration for luxury itineraries. You will coordinate guides, suppliers and guest services, load bookings into reservation systems, and assist with cruise ship day operations as needed.

This hybrid role in New Zealand offers staff travel benefits and an Employee Assistance Program. The successful candidate will demonstrate strong organisation, attention to detail, and the

Qualifications

• Administration and customer service experience.
• Excellent organisation and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Confident professional communication.
• Travel reservation or cruise industry experience is advantageous.

Responsibilities

• Support shore excursions, turnaround and land programme teams.
• Coordinate guide rosters and excursion logistics.
• Prepare and reconfirm travel documentation.
• Load bookings and quotations into reservation systems.
• Support cruise ship day operations when required.
• Maintain records and relationships with suppliers and partners.

Skills

Administration

Customer service

Organisation

Multitasking

Communication

Job description

Tourism & Adventure $23.9 - 28.7/h 2 days ago

Work Style

Physical 3/10

Technical 5/10

Creative 3/10

Pace 7/10

Structure 8/10

Pressure 6/10

Travel 4/10

Hours 8/10

Description

The Cruise Operations Coordinator supports shore excursions, cruise-day logistics and travel administration while coordinating guides, suppliers and guest services for luxury itineraries.

Responsibilities

• Support shore excursions, turnaround and land programme teams
• Coordinate guide rosters and excursion logistics
• Prepare and reconfirm travel documentation
• Load bookings and quotations into reservation systems
• Support cruise ship day operations when required
• Maintain records and relationships with suppliers and partners

Requirements

• Administration and customer service experience
• Excellent organisation and attention to detail
• Ability to manage multiple priorities and deadlines
• Confident professional communication
• Travel reservation or cruise industry experience is advantageous
• Full-time employment with a global luxury travel business
• Flexible and inclusive workplace
• In-house and external training opportunities
• Career progression in New Zealand and globally
• Hybrid work-from-home and office model
• Employee Assistance Program and staff travel benefits