Timaru Banking Customer Service Pro

Westpac New Zealand Limited; Timaru, Geraldine; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave options

Banking benefits

Career growth

Parental leave top up

School holiday subsidy

Community programmes

Job summary

Westpac New Zealand Limited is seeking a Customer Service Representative at the Timaru branch. The role is full-time and permanent, Monday to Friday, with occasional support at the Geraldine branch.

You will help customers navigate online banking, resolve card disputes, and explain regulatory requirements, while guiding them to the right digital tools and ensuring they leave feeling heard and supported. Ideal candidates bring a background in customer service or administration, confidence with

Qualifications

• A strong background in customer service or administration.
• Confidence using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Growth mindset and desire to build a long-term career.

Responsibilities

• Assist customers at Timaru branch with in-person or phone support, guiding them through online banking and digital tools.
• Resolve issues on the spot, including card disputes and regulatory clarifications.
• Educate customers on available digital channels and self-service options to improve banking experience.
• Maintain a customer-obsessed mindset, staying calm and empathetic in fast-paced situations.

Skills

Customer service

Digital tools

Problem solving

Communication

Job description

Westpac New Zealand Limited is seeking a Customer Service Representative at the Timaru branch. The role is full-time and permanent, Monday to Friday, with occasional support at the Geraldine branch.

You will help customers navigate online banking, resolve card disputes, and explain regulatory requirements, while guiding them to the right digital tools and ensuring they leave feeling heard and supported. Ideal candidates bring a background in customer service or administration, confidence with