Customer Service Specialist – Banking Support (Timaru)

Westpac New Zealand; Geraldine; Vor Ort; NZD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

4 weeks holiday + wellbeing leave

Purchased leave options

Banking benefits

Career growth

Parental leave top up

School holiday subsidy

Community and environmental programs

Zusammenfassung

Westpac New Zealand is seeking a Customer Service Representative in Timaru. You will be the first friendly face or voice for customers, guiding them through online banking, resolving issues, and supporting card disputes with empathy and clear explanations.

The role involves helping customers navigate digital tools, staying calm under pressure, and ensuring each interaction leaves them felt heard, supported, and confident in their banking choices.

Qualifikationen

• Background in customer service or administration.
• Confident using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Natural talent for problem-solving and adapting quickly to changing customer needs.
• Growth mindset and desire to build a long-term career with the team.

Aufgaben

• Help customers navigate online banking and resolve issues.
• Support card disputes and regulatory guidance as needed.
• Guide customers to the right digital tools and resources.
• Ensure customers feel heard, supported, and reassured after interactions.
• Adapt quickly to changing customer needs and scenarios.

Kenntnisse

Customer service

Administration

Digital tools

Multitasking

Compliance awareness

Problem solving

Jobbeschreibung

Westpac New Zealand is seeking a Customer Service Representative in Timaru. You will be the first friendly face or voice for customers, guiding them through online banking, resolving issues, and supporting card disputes with empathy and clear explanations.

The role involves helping customers navigate digital tools, staying calm under pressure, and ensuring each interaction leaves them felt heard, supported, and confident in their banking choices.