Banking Customer Care Specialist

Westpac New Zealand Limited; Warkworth; Sur place; NZD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

4 weeks standard holiday

Wellbeing leave + 5 days

Additional purchased leave options

Banking benefits

Career growth programmes

Parental leave and top up

School holiday subsidy

Résumé du poste

Westpac New Zealand Limited in Warkworth is seeking a Customer Service Representative to support customers with online banking, card disputes, and regulatory queries. You’ll guide clients through digital tools, provide calm, clear assistance, and ensure they leave feeling heard and reassured.

The role values empathy, problem-solving, and a customer-focused mindset, with a supportive team and opportunities for growth within a major New Zealand bank.

Qualifications

• Background in customer service or administration.
• Confident using digital tools and guiding customers through them.
• Ability to stay calm, empathetic and solutions-focused under pressure.

Responsabilités

• Assist customers with online banking, card issues, and regulatory queries.
• Guide customers to the right digital tools and resources.
• Remain calm, friendly and professional while resolving issues on the spot.

Connaissances

Customer service

Administration

Digital tools

Problem solving

Regulatory/compliance knowledge

Growth mindset

Description du poste

Westpac New Zealand Limited in Warkworth is seeking a Customer Service Representative to support customers with online banking, card disputes, and regulatory queries. You’ll guide clients through digital tools, provide calm, clear assistance, and ensure they leave feeling heard and reassured.

The role values empathy, problem-solving, and a customer-focused mindset, with a supportive team and opportunities for growth within a major New Zealand bank.