Banking Customer Support Specialist

Westpac New Zealand Ltd; Dunedin; On-site; NZD 52,000 - 64,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Banking benefits

Parental leave top-up

Career development

Community programmes

Job summary

Westpac New Zealand Ltd in Dunedin is seeking a Customer Service Representative at Moray Place. You’ll be the calm voice helping customers navigate everyday banking and digital tools, guiding them through online banking, card disputes, and regulatory queries.

This role emphasizes problem solving, empathy, and a willingness to learn regulatory requirements. You’ll join a team dedicated to delivering practical support and building long-term relationships with local customers.

Qualifications

• Background in customer service or administration.
• Comfort with digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and solutions-focused.

Skills

Customer service

Administration

Digital tools

Regulatory learning

Education

High school or equivalent

Job description

Westpac New Zealand Ltd in Dunedin is seeking a Customer Service Representative at Moray Place. You’ll be the calm voice helping customers navigate everyday banking and digital tools, guiding them through online banking, card disputes, and regulatory queries.

This role emphasizes problem solving, empathy, and a willingness to learn regulatory requirements. You’ll join a team dedicated to delivering practical support and building long-term relationships with local customers.