Customer Care Specialist – Banking & Digital Tools

Westpac New Zealand Limited; Morrinsville; Sur place; NZD 52 000 - 68 000; Plein temps

Avantages offerts par ce poste

4 weeks holiday + wellbeing leave

Additional purchased leave options

Banking benefits and superannuation

Career growth and internal capability

Résumé du poste

Westpac New Zealand Limited is seeking a Customer Service Representative in Morrinsville. You will be the friendly face or voice helping customers with everyday banking needs, guiding them to digital tools, and resolving issues to leave customers feeling heard and supported.

The role is full-time and permanent, based at Morrinsville Branch, with a focus on calm, customer-centric service in a busy banking environment.

Qualifications

• Experience in delivering strong customer service and administration support.
• Comfort with using digital tools and guiding customers through them.
• Ability to stay calm and solutions-focused when resolving issues.
• Positive attitude, empathy, and curiosity to learn on the job.

Responsabilités

• Assist customers with online banking access and card disputes as needed.
• Guide customers to the right digital tools and features for self-service.
• Handle multiple inquiries, prioritise effectively, and resolve issues on the spot.

Connaissances

Customer service

Administration

Digital tools

Problem-solving

Communication

Outils

N/A

Description du poste

Westpac New Zealand Limited is seeking a Customer Service Representative in Morrinsville. You will be the friendly face or voice helping customers with everyday banking needs, guiding them to digital tools, and resolving issues to leave customers feeling heard and supported.

The role is full-time and permanent, based at Morrinsville Branch, with a focus on calm, customer-centric service in a busy banking environment.