Banking Customer Service Specialist (Korean Skills Preferred)

Westpac New Zealand Limited; Kaipātiki; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

4 weeks standard holiday

Wellbeing leave (5 days)

Banking benefits & superannuation

Job summary

Westpac New Zealand Limited is hiring a Customer Service Representative at the Glenfield branch. This full-time, permanent role covers Sunday to Thursday with Friday and Saturday off, focusing on helping customers navigate digital banking tools and resolve inquiries with care and professionalism.

As the first friendly face or voice, you will guide customers through financial services, compliance considerations, and everyday banking needs, delivering excellent support to diverse communities

Qualifications

• Strong background in customer service or administration with a genuine love for helping people.
• Able to guide customers through digital tools with confidence.
• Capable of juggling multiple priorities calmly and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Natural problem-solver and adaptable to changing customer needs.
• Growth mindset and desire to build a long-term career.

Skills

Customer service

Digital tools proficiency

Multitasking under pressure

Financial services knowledge

Problem solving

Growth mindset

Job description

Westpac New Zealand Limited is hiring a Customer Service Representative at the Glenfield branch. This full-time, permanent role covers Sunday to Thursday with Friday and Saturday off, focusing on helping customers navigate digital banking tools and resolve inquiries with care and professionalism.

As the first friendly face or voice, you will guide customers through financial services, compliance considerations, and everyday banking needs, delivering excellent support to diverse communities