Banking Customer Care Navigator

Westpac New Zealand Ltd; Morrinsville; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Standard holiday & wellbeing leave

Purchased leave options up to 4 weeks/

Banking benefits & superannuation

Job summary

Westpac New Zealand Ltd Morrinsville Branch seeks a Customer Service Representative to be the calm voice customers rely on, guiding them through online banking and regulatory requirements with confidence.

You will help customers with issues, navigate digital tools, and leave each interaction feeling heard and supported. This is a full-time, permanent role, Monday to Friday in Morrinsville.

Qualifications

• A strong background in customer service or administration.
• Comfort with digital tools and guiding customers through them.
• Ability to juggle multiple priorities calmly and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Natural problem-solving and quick adaptivity to customer needs.
• Growth mindset with a long-term career focus.

Responsibilities

• Help customers with online banking and card issues.
• Guide customers to the right digital tools and resources.
• Resolve queries and provide clear explanations.

Skills

Customer service

Digital tools

Multitasking

Financial services

Problem solving

Growth mindset

Job description

Westpac New Zealand Ltd Morrinsville Branch seeks a Customer Service Representative to be the calm voice customers rely on, guiding them through online banking and regulatory requirements with confidence.

You will help customers with issues, navigate digital tools, and leave each interaction feeling heard and supported. This is a full-time, permanent role, Monday to Friday in Morrinsville.