Telephone Operator (Casual) Nelson

New Zealand Government; Nelson; On-site; NZD 42,000 - 54,000; Part time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Telephone Operator for Nelson Hospital. You will be part of a busy 24/7 call centre, answering incoming calls, providing after-hours reception support, and assisting staff and the public while remaining calm under pressure.

The role offers day, evening and night shifts with flexibility to cover staff leave and illness. You will be part of a team focused on delivering excellent customer service in a fast-paced environment.

Qualifications

• Previous administration or customer service experience.
• Strong interpersonal and communication skills.
• Intermediate computer skills.
• The ability to work independently and as part of a team.
• Previous switchboard experience would be advantageous but training will be provided.

Responsibilities

• Provide a 24/7 telephone communication service for Nelson Hospital.
• Answer incoming calls and provide after-hours reception support.
• Assist staff and members of the public and respond to emergencies.
• Work in a busy call centre with day, evening and night shifts.

Skills

Admin experience

Customer service

Intermed computer skills

Teamwork

Switchboard experience

Job description

Telephone Operator Call Centre, Nelson Hospital, CasualBring your administrative experience and customer focused skills to supporting health careFast-paced role for organised individuals who enjoy multitaskingDiverse role where no twodays are the same. Health New Zealand | Te Whatu Ora is firmly grounded in the principlesof Te Tiriti o Waitangi and is committed to building a health system thatserves all New Zealanders.

About the Role

As a Telephone Operator, you will play an important role inproviding a 24/7 communication service for Nelson Hospital. Working in a busycall centre environment, you'll answer incoming calls, provide after-hoursreception support, assist staff and members of the public, and respond toemergency situations as they arise. We have day, evening, and night shifts available. Flexibility to work additional shifts from time to time to assist with coveringstaff leave and illness would be advantageous. This role would suit someone who enjoys variety, thrivesunder pressure, and takes pride in delivering excellent customer service. Please view the position description for further information.

About the Team/Service/ Location

Our team of 13 provides a vital 24-hour communicationservice to patients, visitors, and staff across Health New Zealand NelsonMarlborough. No two shifts are the same, making this a diverse and rewardingrole for someone who enjoys variety and problem-solving. For more information on living and working in Nelson click here

About you

As a Telephone Operator, you will have a friendly and approachable manner, excellent communication skills, and astrong customer service focus. You will be highly organised, able to multitaskeffectively, and remain calm under pressure.

To be successful inthis role, you will have:

• Previous administration or customer service experience
• Strong interpersonal and communication skills
• Intermediate computer skills
• The ability to work independently and as part of a team
• Previousswitchboard experience would be advantageous but is not essential, as fulltraining will be provided to the successful candidate.

The successful candidate must be eligible to work in NewZealand or hold a valid NZ visa at the time of applying.

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications fromour diverse Māori,Pacific, disabled, and rainbow communities.

Job ref: R1N26-272