Telephone Operator (Casual) Nelson

Health New Zealand - Te Whatu Ora; Nelson; On-site; NZD 29,000 - 39,000; Part time

Job summary

Health New Zealand – Te Whatu Ora – Nelson is hiring a Telephone Operator in the Nelson Hospital Call Centre on a casual basis. Bring your administrative experience and customer-focused skills to support health care delivery.

You will be part of a busy 24/7 service, answering incoming calls, providing after-hours reception support, assisting staff and the public, and responding to emergencies. Flexibility to cover additional shifts will be advantageous.

Qualifications

• Previous administration or customer service experience.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Full training will be provided to the successful candidate.

Responsibilities

• Answer incoming calls in a 24/7 service environment.
• Provide after-hours reception support.
• Assist staff and members of the public and respond to emergencies.
• Work in a busy call centre with varied tasks.

Skills

Administrative experience

Customer service

Communication skills

Organisation

Multitasking

Problem solving

Job description

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Health New Zealand - Te Whatu Ora – Nelson

5d ago , from Te Whatu Ora Health New Zealand

Telephone Operator Call Centre, Nelson Hospital, Casual

• Bring your administrativeexperience and customer focused skills to supporting health care
• Fast-paced role for organised individuals who enjoy multitasking
• Diverse role where no twodays are the same.

Health New Zealand | Te Whatu Ora is firmly grounded in the principlesof Te Tiriti o Waitangi and is committed to building a health system thatserves all New Zealanders.

About the Role

As a Telephone Operator, you will play an important role inproviding a 24/7 communication service for Nelson Hospital. Working in a busycall centre environment, you'll answer incoming calls, provide after-hoursreception support, assist staff and members of the public, and respond toemergency situations as they arise.

We have day, evening, and night shifts available.Flexibility to work additional shifts from time to time to assist with coveringstaff leave and illness would be advantageous.

This role would suit someone who enjoys variety, thrivesunder pressure, and takes pride in delivering excellent customer service.

Please view the position description for further information.

About the Team/Service/ Location

Our team of 13 provides a vital 24-hour communicationservice to patients, visitors, and staff across Health New Zealand NelsonMarlborough. No two shifts are the same, making this a diverse and rewardingrole for someone who enjoys variety and problem-solving.

For more information on living and working in Nelson click here

About you

As a Telephone Operator, you willhave a friendly and approachable manner, excellent communication skills, and astrong customer service focus. You will be highly organised, able to multitaskeffectively, and remain calm under pressure.

To be successful inthis role, you will have:

• Previous administration or customerservice experience
• Strong interpersonal and communicationskills
• The ability to work independently andas part of a team

Previousswitchboard experience would be advantageous but is not essential, as fulltraining will be provided to the successful candidate.

The successful candidate must be eligible to work in NewZealand or hold a valid NZ visa at the time of applying.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverse Māori,Pacific, disabled, and rainbow communities.