24/7 Hospital Call Centre Operator

JobSpace; Nelson; On-site; NZD 30,000 - 39,000; Part time

Job summary

Health New Zealand | Te Whatu Ora in Nelson Hospital is seeking a casual Telephone Operator to support a 24/7 call centre service. You will answer incoming calls, provide after-hours reception support, assist staff and the public, and respond to emergencies as they arise.

The role suits someone who stays organized under pressure, enjoys variety, and delivers excellent customer service. Flexibility to cover day, evening, and night shifts is required.

Qualifications

• Previous administration or customer service experience.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming calls in a 24/7 call centre environment.
• Provide after-hours reception support for staff and public.
• Assist with emergencies as they arise and support staff as needed.
• Remain calm under pressure and deliver excellent customer service.

Skills

Administration experience

Customer service

Interpersonal skills

Multitasking

Organised

Job description

Health New Zealand | Te Whatu Ora in Nelson Hospital is seeking a casual Telephone Operator to support a 24/7 call centre service. You will answer incoming calls, provide after-hours reception support, assist staff and the public, and respond to emergencies as they arise.

The role suits someone who stays organized under pressure, enjoys variety, and delivers excellent customer service. Flexibility to cover day, evening, and night shifts is required.