Hospital 24/7 Call Centre Operator (Casual)

Nelson Marlborough Health; Nelson; On-site; NZD 28,000 - 36,000; Part time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Telephone Operator at Nelson Hospital in a casual capacity. You will provide a vital 24/7 communication service, answering calls, offering after-hours reception support, and assisting staff and the public.

The role demands composure under pressure and a friendly, professional demeanour. Applicants should have administration or customer service experience, strong communication skills, and the ability to work well both independently and as part of a

Qualifications

• Previous administration or customer service experience
• Strong interpersonal and communication skills
• The ability to work independently and as part of a team

Responsibilities

• Provide a 24/7 communication service for Nelson Hospital in a busy call centre
• Answer incoming calls and provide after-hours reception support
• Assist staff and the public, and respond to emergencies as they arise
• Work across day, evening, and night shifts with flexibility to cover leave and illness
• Deliver high-quality customer service in a fast-paced environment

Skills

Administrative experience

Customer service

Multitasking

Communication skills

Teamwork

Job description

Health New Zealand | Te Whatu Ora is seeking a Telephone Operator at Nelson Hospital in a casual capacity. You will provide a vital 24/7 communication service, answering calls, offering after-hours reception support, and assisting staff and the public.

The role demands composure under pressure and a friendly, professional demeanour. Applicants should have administration or customer service experience, strong communication skills, and the ability to work well both independently and as part of a