Telephone Operator (Casual) Nelson

Nelson Marlborough Health; Nelson; On-site; NZD 28,000 - 36,000; Part time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Telephone Operator at Nelson Hospital in a casual capacity. You will provide a vital 24/7 communication service, answering calls, offering after-hours reception support, and assisting staff and the public.

The role demands composure under pressure and a friendly, professional demeanour. Applicants should have administration or customer service experience, strong communication skills, and the ability to work well both independently and as part of a

Qualifications

• Previous administration or customer service experience
• Strong interpersonal and communication skills
• The ability to work independently and as part of a team

Responsibilities

• Provide a 24/7 communication service for Nelson Hospital in a busy call centre
• Answer incoming calls and provide after-hours reception support
• Assist staff and the public, and respond to emergencies as they arise
• Work across day, evening, and night shifts with flexibility to cover leave and illness
• Deliver high-quality customer service in a fast-paced environment

Skills

Administrative experience

Customer service

Multitasking

Communication skills

Teamwork

Job description

Telephone Operator Call Centre, Nelson Hospital, Casual

• Bring your administrativeexperience and customer focused skills to supporting health care
• Fast-paced role for organised individuals who enjoy multitasking
• Diverse role where no twodays are the same.

Health New Zealand | Te Whatu Ora is firmly grounded in the principlesof Te Tiriti o Waitangi and is committed to building a health system thatserves all New Zealanders.

About the Role

As a Telephone Operator, you will play an important role inproviding a 24/7 communication service for Nelson Hospital. Working in a busycall centre environment, you'll answer incoming calls, provide after-hoursreception support, assist staff and members of the public, and respond toemergency situations as they arise.

We have day, evening, and night shifts available.Flexibility to work additional shifts from time to time to assist with coveringstaff leave and illness would be advantageous.

This role would suit someone who enjoys variety, thrivesunder pressure, and takes pride in delivering excellent customer service.

About the Team/Service/ Location

Our team of 13 provides a vital 24-hour communicationservice to patients, visitors, and staff across Health New Zealand NelsonMarlborough. No two shifts are the same, making this a diverse and rewardingrole for someone who enjoys variety and problem-solving.

About you

As a Telephone Operator, you willhave a friendly and approachable manner, excellent communication skills, and astrong customer service focus. You will be highly organised, able to multitaskeffectively, and remain calm under pressure.

To be successful inthis role, you will have:

• Previous administration or customerservice experience
• Strong interpersonal and communicationskills
• The ability to work independently andas part of a team

Previousswitchboard experience would be advantageous but is not essential, as fulltraining will be provided to the successful candidate.

The successful candidate must be eligible to work in NewZealand or hold a valid NZ visa at the time of applying.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community.

We welcome applications from our diverse Māori,Pacific, disabled, and rainbow communities.