Telephone Operator (Casual) Nelson

JobSpace; Nelson; On-site; NZD 30,000 - 39,000; Part time

Job summary

Health New Zealand | Te Whatu Ora in Nelson Hospital is seeking a casual Telephone Operator to support a 24/7 call centre service. You will answer incoming calls, provide after-hours reception support, assist staff and the public, and respond to emergencies as they arise.

The role suits someone who stays organized under pressure, enjoys variety, and delivers excellent customer service. Flexibility to cover day, evening, and night shifts is required.

Qualifications

• Previous administration or customer service experience.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming calls in a 24/7 call centre environment.
• Provide after-hours reception support for staff and public.
• Assist with emergencies as they arise and support staff as needed.
• Remain calm under pressure and deliver excellent customer service.

Skills

Administration experience

Customer service

Interpersonal skills

Multitasking

Organised

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Telephone Operator Call Centre, Nelson Hospital, Casual

Bring your administrative experience and customer focused skills to supporting health care

Fast-paced role for organised individuals who enjoy multitasking

Diverse role where no two days are the same.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Telephone Operator, you will play an important role in providing a 24/7 communication service for Nelson Hospital. Working in a busy call centre environment, you'll answer incoming calls, provide after-hours reception support, assist staff and members of the public, and respond to emergency situations as they arise.

We have day, evening, and night shifts available. Flexibility to work additional shifts from time to time to assist with covering staff leave and illness would be advantageous.

This role would suit someone who enjoys variety, thrives under pressure, and takes pride in delivering excellent customer service.

About the Team/Service/Location

Our team of 13 provides a vital 24-hour communication service to patients, visitors, and staff across Health New Zealand Nelson Marlborough. No two shifts are the same, making this a diverse and rewarding role for someone who enjoys variety and problem-solving.

About you

As a Telephone Operator, you will have a friendly and approachable manner, excellent communication skills, and a strong customer service focus. You will be highly organised, able to multitask effectively, and remain calm under pressure.

To be successful in this role, you will have:

• Previous administration or customer service experience
• Strong interpersonal and communication skills
• The ability to work independently and as part of a team

Previous switchboard experience would be advantageous but is not essential, as full training will be provided to the successful candidate.

The successful candidate must be eligible to work in New Zealand or hold a valid NZ visa at the time of applying.

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job ref: R1N26-272

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.