Technical Service Advisor for Industrial Equipment

Sime Motors; Auckland, Hamilton; Remote; NZD 65,000 - 80,000; Full time

Benefits offered by this job

Employer superannuation 6.5%

Medical insurance

WorkRide bike benefit

Purchasing privileges

Discount fuel card

Uniform & PPE

Flu vaccination

Training & development

Supportive team culture

Job summary

Terra Industrial New Zealand Limited seeks a Service Advisor (Technical) to act as a pivotal link between customers and workshops across Auckland, Waikato, and Northland. You will manage quotes, problem-solve issues, and keep service calls moving using multiple systems.

A mechanical aptitude and strong computer skills are highly valued. You will join a regional team and work from either Wiri, Auckland or Te Rapa, Hamilton.

Qualifications

• Proven experience in a similar service role in a related industry.
• Ideally with a mechanical background or strong mechanical aptitude.
• Strong customer-facing skills and problem solving.
• High level of computer literacy with quotation and invoicing processes.

Responsibilities

• Liaise with workshop teams to keep jobs on track.
• Prepare quotes and problem-solve to close service calls.
• Open, update and close service calls across multiple systems.
• Maintain clear, timely communication with customers and internal teams.

Skills

Computer literacy

Mechanical aptitude

Customer focus

Quotations & invoicing

Job description

Terra Industrial New Zealand Limited seeks a Service Advisor (Technical) to act as a pivotal link between customers and workshops across Auckland, Waikato, and Northland. You will manage quotes, problem-solve issues, and keep service calls moving using multiple systems.

A mechanical aptitude and strong computer skills are highly valued. You will join a regional team and work from either Wiri, Auckland or Te Rapa, Hamilton.