Service Advisor (Technical)

Sime Darby; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Annual salary review

Employer contributions to super

Subsidised medical insurance

Bike benefit programme

Purchasing privileges

Uniform and PPE provided

Annual flu vaccination

Career development opportunities

Supportive team culture

Job summary

Terra Industrial New Zealand Limited is seeking a proactive Service Advisor to deliver exceptional customer experiences across Waikato, Auckland and Northland. You will liaise with workshop teams to keep jobs on track, prepare quotes, problem solve and open, update and close service calls using multiple systems.

Based in Wiri, Auckland or Te Rapa, Hamilton, you will join a regional team and benefit from supportive development, a competitive salary and benefits package including life-long

Qualifications

• Experience in a similar role in our, or a related, industry.
• Ideally has a mechanical background or strong mechanical aptitude.
• Puts the customer at the forefront of all interactions and decisions.
• Possesses a high level of computer literacy and experience in the quotation and invoicing processes.
• Is super organised, driving and following processes.
• Possesses superior communication skills and a collaborative approach.

Responsibilities

• Liaise with workshop teams to keep jobs on track and update service calls.
• Prepare quotes and problem solve to deliver timely solutions.
• Open, update and close service calls across multiple systems and apps.
• Support a regional team of service advisors across Waikato, Auckland, and Northland.

Skills

Customer focus

Mechanical aptitude

Computer literacy

Organisational skills

Communication skills

Process orientation

Tools

Quotation software

Invoicing software

Job description

Company :

Terra Industrial New Zealand Limited

• Competitive remuneration, reviewed annually + lots of benefits

• Caterpillar dealership - renowned for training and career development

• Pivotal role between our customers and workshops

The role:

Joining our team of regional Service Advisors, this role is responsible providing exceptional customer experiences every day through on point communication and superb organisational skills. You will liaise with our workshop teams to keep jobs on track, prepare quotes, problem solve, and open, update and close service calls. You will be using multiple systems and apps so your technology skills will need to be top notch.

This role forms part of a regional team of 8 service advisors supporting our customers and teams across Waikato, Auckland, and Northland. It can be based in either Wiri Auckland or Te Rapa, Hamilton. Every day will present new challenges and learning opportunities ensuring no two days are the same.

Ideally the hours for this role are 8.30am – 5pm daily, but there may be some flexibility.

What you get:

• A competitive, market tested salary

• Up to 6.5% employer contribution to your super fund

• Subsidised medical insurance

• Access to WorkRide – bike benefit programme

• Purchasing privileges

• A workplace that is guided by our values

• Discount fuel card

• Your uniform and required PPE

• Annual flu vaccination

• Individual development plans, regular training and career opportunities

• A supportive team and culture
  

We are seeking someone who:

• Has experience in a similar role in our, or a related, industry

• Ideally has a mechanical background or strong mechanical aptitude

• Puts the customer at the forefront of all interactions and decisions

• Possesses a high level of computer literacy and experience in the quotation and invoicing processes

• Is super organised, driving and following processes

• Possesses superior communication skills and a collaborative approach
  

This role requires you to work closely with other Terra staff to ensure our customers have a great experience every time, so first class communication and organisational skills are essential.